INSIGHTS


Annual Middle East Call Centre 2016 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year (Strategically Aligned)

AWRostamani

Call Centre OSP Of The Year (Ambassador)

CUPOLA Group MEA

Mega Call Centre Manager Of The Year

Ashraf Al Shemmari, HRDF Programs Contact Center (HAFIZ)

Call Centre Manager Of The Year (Large, >70 Seats)

Tanya Marie Barton, RTA-8009090

Call Centre Manager Of The Year (Small, <31 Seats)

Iqhlas Al Lawati, Bank Nizwa

OSP Account Manager of the Year

Saqib Amir, Cupola Group MEA

Life Time Achievement Award

Safwan Al Khatib, Smart Link BPO Solutions

Best Large Call Centre (Operationally, >70 Seats)

dnata Travel

Best Medium Call Centre (Operationally, 31-70 Seats)

Salik - RTA

Best Small Call Centre (Operationally, <31 Seats)

Al Ahli Bank of Kuwait

Best New Call Centre

Saudi Stock Exchange Company (Tadawul)

Best Large Helpdesk (Operationally, >70 Seats)

RTA - 8009090

Best Small Helpdesk (Operationally, <31 Seats)

National Contact Centre of Bahrain

Best New Helpdesk

Qatar Airways

Best Large OSP (>300 Seats)

Silah Gulf

Best Medium OSP (71-300 Seats)

CRYSTEL

Best Government Helpdesk (Non-Commercial)

Emirates ID Authority

Best Government Call Centre (Utilities)

Saudi Electricity Company (SEC)

Best Government Call Centre (Value)

Dubai Smart Government Establishment (DSGE)

Best Government Call Centre (Support)

HRDF Programs Contact Center (HAFIZ)

Best Government Call Centre (Lifestyle)

Saudi Credit & Saving Bank

Best Government Call Centre (Enforcement)

Salik - RTA

Best Government Call Centre (Monopoly)

Saudi Post

Best Government Call Centre(Critical)

General Authority of Civil Aviation (GACA)

Best Recruitment Program

VIVA Telecom Kuwait

Best Employee Retention & Motivation Program

Bank Nizwa SAOG

Best OSP Reporting Systems & Processes

Silah Gulf

Best IVR Process

SolexPLUS

Best QA Program

RTA - 8009090

Best FCR Program

Fujitsu

Best Customer Care & Big Data Initiative

AWRostamani Group

Best Escalation Management Process

Al Ahli Bank of Kuwait

Best Technology Platform

Dubai Islamic Bank

Best Management Information

Middle East Telematics Service (Toyota)

Best CRM Analytics

Saudi Credit & Saving Bank

Best VOC Program (Small Company)

Zain Bahrain

Best Customer Retention Program

UNITED ARAB BANK

Best Service To Sales Program

flynas

Best (audited) CSAT

RTA - 8009090

Best Internally Developed Application

CRYSTEL

Best Contact Centre Social Media Implementation

BPO+

Best VOC Program (Large Company)
Best Service Assurance Program

ooredoo Oman

Best VOC Program (Medium Company)
Best Career And Skill Paths
Best OSP Longevity

CUPOLA Group MEA

Best Omni-channel Implementation
Best Facilities

Mashreq Bank

Best Lead Generation Program
Best Sales Program

Smart Link BPO Solutions

Best Rewards & Incentives Program
Best QA Program

Etihad Etisalat - Mobily

Industries' Leading Call Centres

Travel - dnata Travel
Telecom - Viva Telecom Kuwait
Airline - flynas
Finance - Mashreq Bank
Consumer Electronics - Samsung Gulf Electronics
Islamic Finance - Dubai Islamic Bank
Logistics - The Courier Co

Artistic Awards

Best Call Centre Song (Music Video)- dnata Travel
Best Call Centre Essay Submission - RTA Salik
Best Call Centre Photography Award - RTA 8009090

INSIGHTS "FLAGS" CERTIFICATION - Pioneer

Dubai Islamic Bank

Middle East Call Centre Awards 2016 Judges

Shane Enchelmaier, Salik/Transcore
Fahad Aloumi, Viva Kuwait
Abdulla Salmeen, Zain Bahrain
Ahmed Shaheen, Cupola Group MEA
Wael Al Haj Ali, Smart Link/NWC
Kaab Al Kharusi, Ooredoo Oman
Farouq Yousef, AWRostamani
Giles Taylor, dnata Travel
Naseem Al Aswad, Smart Link
Amjad Naim, Mashreq Bank