INSIGHTS


Annual Middle East Call Centre 2019 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Awards Winners

Call Centre Of The Year (Strategically Aligned)

Gulf DTH FZ LLC

Best CX Company of the Year

DEWA

Best CX Manager of the Year

Amjad Adnan Naim, Mashreq Bank

Best OSP Account Manager

Sunil Mangalore, Cupola Teleservices Limited

Best Client Account Manager

Ahamed Shaheen, Cupola Teleservices Limited

Best Call Centre Manager (>300 Seats)

Mohsin Ali, Dnata Contact Centres

Best Call Centre Manager (71-300 Seats)

Maryam Rimawi, REACH Telecom Services

Best Call Centre Manager (31-70 Seats)

Saleh Mohd Hasan Al Marzouqi, DEWA

Best Call Centre Manager (<31 Seats)

Sayaf Kofahi, Nestle Middle East

Best Large Call Centre (71-300 Seats)

Ooredoo Oman

Best Mega Call Centre (>300 Seats)

Gulf DTH FZ LLC

Best Medium Call Centre (31-70 Seats)

DEWA

Best Small Call Centre (<31 Seats)

Burgan Bank

Best Medium Help Desk (31-70 Seats)

REACH Telecom Services

Best Government Help Desk

Smart Dubai Government

Best Mega Outsource Service Provider (>600 Seats)

Cupola Teleservices Limited

Best Medium Outsourced Call Centre (31 - 70 Seats)

RTA - SALIK

Best Large Outsourced Call Centre (71 - 300 Seats)

Federal Authority For Identity & Citizenship

Best Small Outsourced Call Centre (<31 Seats)

Dubai Parks and Resorts

Best New Outsourced Call Centre

Dubai Airport Freezone Authority

Best Government Outsourced Call Centre (Non-Commercial)

Dubai Health Authority (DHA)

Best Outsourced Call Centre of the Year

Teleperformance DIBS

Best Helpdesk Manager of the Year (Large)

Khalid Mohammedj, Cupola Teleservices Limited

Best Small Outsource Service Provider (<71 Seats)

BPO Plus LLC

Longevity Award (Longest Customer Contract)

Cupola Teleservices Limited

Outsource Service Provider Of The Year (Ambassador)

Cupola Teleservices Limited

Call Centre Of The Year (Strategically Aligned) Runner-Up

FedEx

Best Government Call Centre (Value)

Tamkeen

Best Government Call Centre (Lifestyle)

RTA

FLAGS Pioneer

Najm Insurance Services

President's Pick - "Integration & Innovation" Problem Solver

SHRAKAT - Ministry of Housing, KSA

President's Pick - "Process Improvement" Problem Solver

UAE MOHRE

President's Pick - "Value Creation" Problem Solver

Xceed

Industries' Leading Call Centres

Best Industry Call Centre (Banking) - Bank Muscat
Best Industry Call Centre (Travel) - dnata Travel
Best Industry Call Centre (Insurance) - ADNIC
Best Industry Call Centre (Utilities) - DEWA
Best Government Call Centre (Logistics) - FedEx
Best Government Call Centre (FMCG) - Nestle Middle East
Best Government Call Centre (Transport) - RTA
Best Government Call Centre (Retail) - ENOC
Best Government Call Centre (Emergency Services) - Najm Insurance Services
Best Government Call Centre (Finance) - Bank Muscat

Regional Problem Solvers

Bank Muscat
SHRAKAT
DEWA
Federal Authority for Identity & Citizenship (ICA)
ENOC
Mashreq Bank
UAE - MOHRE
Xceed

Top 3 Problem Solvers

Dnata Contact Centres
DEWA
Xceed

Middle East Call Centre Awards 2019 Judges

Tamkeen - Amal Jehad
Adnic - Yousuf Amin
Bank Muscat -Shaurya Bhasin
Nestle - Sayaf Kofahi
Dnata - Madiha Alratekh
Fedex - Hussain Khanbhaiwala
Teleperformance - Tilak Dey Sarkar
Salik - Siobhan Heyworth
DEWA - Abeer Eladawy
RTA - Safaa Jawad
OSN - Andreh Sarkees
CTS - Awais Lodhi