INSIGHTS - MECC'10 - Middle East Call Centre Conference & Exhibition, Dubai, UAE

MECC'10 - Recession & Customer Retention Strategies Highlight The Contact Centres Growing Importance......... Region-specific information, trends and developments......... A case-study rich conference format......... Actionable guidance on all key outsourcing decision points.............. Quality networking in the company of the Middle East's leading outsourcing professionals.............. Special show offerings from participating Vendors......... Attractive early bird and group discounts.....

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Exhibition

Exhibiting

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Featuring

MECC Call Centre Recruitment Centre

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The Annual Meeting Point For
Middle East Call Centre Professionals

Higlights

	Celebrating The Growing, Strategic Role Of The Contact Centre
	The Global Industries Most Useful New Contact Centre Trends, Guidance & Ideas
	The Launchpad For Many New Middle East Call Centre & Development Initiatives
	Bottom line-driven Tactics To Help Survive Any Downturn
	A Compelling Cast Of World-Class Presenters And Experts/Authors

Key Conference Topics

	Leadership Priorities For A Customer-Driven Business World
	Getting The People Side Of The Contact Centre Right
	Establishing & Achieving KPI's That Drive Value Creation
	Gearing Up To Handle & Leverage Social Media
	Taking Advantage of Technology To Improve The Customer Interface

Exhibitors Include

Call Centre'10
Technologies & Solutions Covering

Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
IVR Technologies, Voice Portals
Quality Monitoring Systems
Workforce Management Tools
CRM Solutions
Performance Management
Integrated Agent Desktop
Analytics/Knowledge Management
Hosted Solutions, Web-driven Applications
Contact Routing & Distribution
Contact Centre Outsourcing

"MECC focuses exclusively and comprehensively on the contact centre industry." Altitude Software counts some of the world's most innovative and profitable contact centre operations among its client list, including the Middle East; therefore MECC is - and has always been - the perfect platform for us to talk about our work in the region and to present our contact centre solutions.
Jose Duarte,
Manager Sales & Marketing,
Altitude Software.

"The annual Insights Call centre event forms the Major part of our annual marketing programme, we meet the serious Call Centre buyers there."
Paul Buchanan,
Contact Centre Resources.

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