Program Agenda - May 16 & 17, 2017

Time Topics/Download Presentations Speaker
10.00 - 10.30 Certification Vs Competency - Which Is More Important? Dominick Keenaghan, President, INSIGHTS
10.30 - 11.00 Why Transforming Contact Centre into Customer Engagement Centre will suffice the inevitable need for creating CX Memories Rahul Zutshi, General Manager Corporate Strategy & Marketing Head, Ameyo
11.30 - 12.00 Harnessing the Power of Speech Analyticss Shareif Mazin Shareif Qubbaj, Globitel
12.00 - 12.30 RPA - How to Automate Standard Tasks with Robotic Process Automation. Peter Gismann, Managing Partner, ALMATO, Michael Schulze, Manager Pre-Sales, ALMATO & Hossam Amer, Managing Director ALMATO MEA
Lunch Break
1.30 - 2.00 A New Approach To Workforce Management Ashraf El Ghryanee, Consultant, Stream Corp
2.00 - 2.30 How Quickly Will Your Database Become Obsolete? Methodical List Cleaning Can Save Your Business Mark Mogridge, The Bizmarketing Group
3.00 - 3.30 Transformation Of Contact Center To Customer Engagement Center : Role Of Partner Ranjan Sandwar, CS Infocomm
3.30 - 4.00 Using The Contact Centre Lifecycle To Understand Where You Are Today & Where You Need To Be Dominick Keenaghan, for Sentio

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Participating Vendors
ALMATOAmeyo - Call Center SoftwareCS InfocommCustomer Middle EastCustomerService.aeCyber GearDrishti Software SolutionsExcellent Solutions Co. GenesysGlobitelINSIGHTSLiveAdminsOptimum ChoicesPIPKINSSentioSilah GulfSmart Link  BPO Solutions
Stream CorporationThe Bizmarketing Group