Middle East Call Centre Event


Dubai, April 16/17, 2019



Join The Region's Largest Independent Gathering Of Contact Centre Professionals & Make Crucial Customer Engagement Business Decisions Regarding

  • Cloud Options
  • Omnichannel/Social Media Deployments
  • Artificial Intelligence/Chatbots
  • Performance Analytics
  • Workforce Optimisation
  • People/Process Development
  • Outsourcing


    CC Recharge Conference

    Free Places For Qualified Delegates

    April 16/17, 2019

    Venue : Crowne Plaza Hotel, Jumeirah Ball Room, Sheikh Zayed Road - Dubai (By Invitation Only)
    Program Agenda - April 16/17, 2019

    Time Topics
    10.00 - 10.30 How New Technologies Such As AI & RPA Can Drive Your CX Initiative
    Neville Perry, Managing Director, PerryCX
    10.30 - 11.00 Top 7 CRM Trends In The Middle East For 2019 & Beyond
    Hani Masgidi, CEO, Info Media Consultancy
    Break
    11.15 - 11.30 Certification Vs Competency - Which Is More Important?
    Dominick Keenaghan, President, INSIGHTS
    11.30 - 12.00 Contact Center Integrated Customer Experience
    Sindhu Sreenath, Managing Director, MENA, QuestionPro
    12.00 - 12.30 Developing Digital Capabilities to Achieve True Omni-channel Customer Experience
    Jose Duarte, Customer Engagement Solutions Director, Altitude Software
    Break
    1.30 - 2.00 Leveraging Outsourcing Options For Increased Profitability
    Awais Lodhi, COO, Cupola Teleservices
    2.00 - 2.30 Leveraging A Proven Call Centre Lifecycle Development Model For Accelerated Development
    Osama Seghir, Training & Business Development Consultant, INSIGHTS


    Click Here To Apply