Your Call Centre/Customer Experience Implementation Partner

Middle East Call Centre 2017 Event

May 15-18, 2017



Middle East Contact Centre - Achieving Higher Customer Satisfaction & Beyond

MECC 2017

MECC'17 Premium Sponsor

MECC'17 Theme Sponsor




  • Premium Education, Guidance & Social Activities (eg. Awards Gala Dinner)
  • One-on-One Consultancy & Best Practice Briefings
  • Free Benchmarking & Awards Guidance Worth $$$'s
  • Special MECC Offers From Participating Vendors
  • Innovations Galore - MECC'17 Certification, Charter Membership Of CXExCo, Many More.
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Transformative Outsourcing 2017 Event

May 15-18, 2017

TRANSFORMATIVE OUTSOURCING

OR
HOW TO AVOID A BAD
OUTSOURCING DECISION

Transformative Outsourcing 2017

MECC'17 Premium Sponsor

MECC'17 Theme Sponsor




THE IMPORTANCE OF GETTING IT RIGHT FROM THE START

The Problem With Outsourcing Is That Once It Is Set up Incorrectly It Is Very Difficult (Often Impossible) To Fix

When built on "solid foundations", outsourcing can bring enormous business benefits but when organisations race BLINDLY into Outsourcing the single, most critical component of their business - THE INTERACTIONS WITH THEIR CUSTOMERS - failure is swift and painful.

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Forthcoming Seminars



INSIGHTS FLAGS Certification


INSIGHTS FLAGS Certification

Your Most Effective Route To Rapid Performance Improvement

More Details >>

INHOUSE TRAINING COURSES


INSIGHTS Competency Based Call Centre Training For Agents, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

More Details >>

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