Call Centre Management Self Assessment
Call Centre Manager
Self Assessment



  		• Customer Experience Management Essentials
    Sept 27-28, 2010 - KSA
    Dec 6-7, 2010 - KSA
  		•  Understanding & Deploying Call Centre Technology
    Sept 29-30, 2010
  		• Customer Feedback Program Design Workshop
    Nov 8, 2010
  		•  Survey Design Workshop
    Nov 9-10, 2010
  		•  Data Analysis Workshop
    Nov 11, 2010
  		•  Survey Design & Data Analysis Workshop
    Nov 8-11, 2010

  		•  Achieving Call Centre Sales Goals
    Nov 8-9, 2010
  		• Contact Centre Kick Start 2011
    Dec 12-15, 2010
    Avaya CMS
  		• CMS : Maximizing Operational Effectiveness
    Nov 10-11, 2010
    Train The Trainer
  		• Train The Call Centre Trainer Foundation Course
    Dec 8-9, 2010
    Team Leaders & Supervisors
  		• Vital People Management Skills For Team Leaders And Supervisors
    Oct 10-11, 2010
    CIAC Certification
  		• Customer Relationship Management
    Oct 12-14, 2010
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    Click Here To Download Middle East Call Centre Awards 2010 Commemorative Issue


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