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Annual Middle East Call Centre 2015 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year (Strategically Aligned)

dnata travel

Help Desk of the Year (Strategically Aligned)

SAPTCO KSA

Call Centre OSP Of The Year (Strategically Aligned)

Smart Link BPO Solutions

Helpdesk Manager Of The Year (>70 Seats)

Abdul Aziz Al Daej, Saudi Ministry of Labour

Call Centre Manager Of The Year (Large, >70 Seats)

Gamar Moamenah, Mobily

Call Centre Manager Of The Year (Small, <31 Seats)

Nawaf Al Kharayef, Al Ahli Bank Of Kuwait

OSP Account Manager Of The Year

Khalid Mohammed, Cupola Group

Best New Call Centre

The Courier Co

Best Small Call Centre (Operationally <30)

United Arab Bank

Best Medium Call Centre (Operationally 31-70)

ADDC

Best Large Call Centre (Operationally, >70 Seats)

Samsung

Best Small Helpdesk (Operationally, <31 Seats)

Fujitsu

Best Medium Helpdesk (Operationally, 31-70 Seats)

VIVA Telecom, Kuwait

Best Large Helpdesk (Operationally, >70 Seats)

Ministry Of Labour - KSA

Best New Helpdesk

Toyota

Best Government Helpdesk (Non-Commercial)

RTA - 8009090

Best Medium OSP (1-300 Seats)

CrysTelCall

Best Large OSP

Cupola

Best Government Call Centre (Value)

Al Foah Co

Best Government Call Centre (Enforcement)

RTA - Salik

Best Government Call Centre (Lifestyle)

RTA-8009090

Best Government Call Centre (Support)

YESSER

Best Government Call Centre (Utilities)

National Water Company

Best Government Call Centre (Monopoly)

Saudi Post

Best Service Assurance Program

ooredoo Oman

Best Contact Centre Social Media Implementation

BPO+

Best Technology Platform

ADDC

Best Management Information

Al Ahli Bank of Kuwait

Best Omni-channel Implementation

NAS Air

Best VOC Program - Medium Company (100-1000 Employees)

Saudi Credit Saving Bank

Best Escalation Management Process

Emirates Transport

Best IVR Process

Sharjah Islamic Bank

Best FCR Program

National Water Company

Best Recruitment Program

RTA- 8009090

Best Career And Skill Paths

Etihad Airways

Best Employee Retention & Motivation Program

Bank Nizwa

Best Rewards & Incentives Program

Roshan

Best Facilities

ooredoo Kuwait

Best QA Program

Samsung

Best Customer Care & Big Data Initiative
Best CRM Analytics
Best VOC Program - Large Company (>1000 Employees)
Best Service To Sales Program
CEM Results

Mashreq Bank

Longevity Award (Longest Customer Contract)
Best Customer Winback Program
Best CEM Loyalty Program
Best Sales Program
Best (audited) CSAT

Cupola Group

Best Lead Generation Program
Best Reporting Systems And Processes

Smart Link BPO Solutions

Best VOC Program - Small Company (<100 Employees)
Best Customer Retention Program
Best CEM Brand Alignment

AWRostamani

Industries' Leading Call Centres

Logistics - Aramex
Automotive - AWRostamani Group
Transport - Department of Transport
Airline - Etihad Airways
Medical - Hamad Medical Corporation
Finance - Dubai Islamic Bank
Materials Handling - CHEP ME
Telecom - VIVA Telecom Kuwait
Travel - dnata
Government Finance - Saudi Credit & Saving Bank
Property Management - Waseef Property & Asset Management

Artistic Awards

Best Call Centre Essay Submission - Dubizzle ME
Best Call Centre Comedy (Video) - Dubizzle ME
Best Call Centre Song (Music Video)- RTA-8009090
Best Call Centre Art Award - BPO+
Best Call Centre Music Composition - Cupola Group
Best Call Centre Photography Award - The Courier Co.

INSIGHTS "FLAGS" CERTIFICATION - Pioneer

Smart Link BPO Solutions

Middle East Call Centre Awards 2015 Judges






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