Determine prioritised prospect needs by adopting customer style and perspective
	Develop effective sales and marketing processes and plans, including the optimum use of call centre technology
	Drive, monitor and manage the sales execution process
	Provide pro-active coaching and mentoring to develop a high performing team
	Develop achievable standards and performance metrics to ensure sales targets are met

A Unique, New Programme Designed To Boost Your Skills And Results In The Following Key Areas

	Understanding the unique principles, processes and possibilities surrounding selling in the call centre environment.
	Ensuring sales targets are met and quality standards and performance metrics are achieved.
	Ensuring customers purchase products/services best suited to their needs.
	Handling customer complaints and escalations efficiently and effectively.
	Monitoring and inspiring staff to simultaneously improve both individual and team performance.
	Providing input to all aspects of continuous sales improvement - systems, work flows, procedures, trends, contact media.
	Coordinating with other key call centre stakeholders - operations, marketing, senior management.

Your Chance To Excel!
As the above clearly demonstrates the roles and responsibilities involved in driving call centre sales goals are comprehensive, communications-intensive and challenging - yet the outcomes are crucial, potentially stupendous and both personally and organisationally gratifying.

The brand-new Achieving Call Centre Sales Goals programme covers the skills, knowledge and competencies required to succeed in this all-important business activity, focussing on the necessity to address these vital functions directly, professionally and effectively.

Workshop Presenter
The Contact Centre Doctor

As an all-round Contact Centre expert and a native of the European Contact Centre capital of Ireland, Brownell combines legendary Irish humor with a unique blend of "hands-on" international experience. Through many varied assignments in the region, Brownell's involvement in and knowledge of Contact Centre issues in the Middle East is unmatched. His frequent multiple re-appointments are testament to his endearing style and proven business boosting advice.

Who Should Attend

	Call Centre Managers
	Call Centre Supervisors
	Call Centre Sales Team Leaders
	Sales/Marketing Directors
	CRM Decision Makers
	Outsourcers
	Call Centre Consultants