Your Call Centre/Customer Experience Implementation Partner

Customer Experience Management Essentials

2 Day Course

An Innovative Workshop From INSIGHTS Designed To Help You :-

  • Re-assess your customer service initiatives so as to take them to the next level
  • Improve your customer advocacy ratings through increased Word of Mouth and Referrals scores
  • Develop meaningful VoC programs that quickly translate into improved results
  • Adapt value-based accounting practices that accurately reflect customer loyalty and retention rates

Key Learning Points

  • Understand the underlying principles of customer experience management
  • Explore proven strategies (for you to refine) that incorporate mutually compatible concepts for customer service, CEM and branding
  • Assess the impact of organizational change that will need to be made for CEM project success
  • Learn how to measure the effectiveness of customer experience management initiatives

Improve your
Middle East Call Centre Awards
- See "Reasons To Attend"

Who Should Attend

  • Corporate Management (CEO, MD, Director)
  • Customer Service, Sales, Marketing Directors/Managers
  • Contact Centre Managers/Senior Staff
  • CRM Decision Makers
  • Business Development Managers
  • E-Commerce Strategists
  • Brand/Loyalty Managers
  • Telecom/IT Managers

Workshop Presenter
The Contact Centre Doctor

As an all-round Contact Centre expert and a native of the European Contact Centre capital of Ireland, Brownell combines legendary Irish humor with a unique blend of "hands-on" international experience. Through many varied assignments in the region, Brownell's involvement in and knowledge of Contact Centre issues in the Middle East is unmatched. His frequent multiple re-appointments are testament to his endearing style and proven business boosting advice.

Reasons To Attend

  • A new, up to date course filled with fresh ideas, tactics and strategies
  • Eloquently delivered by an inspiring and knowledgeable presenter
  • Content consistent with the CEM-driven Lifecycle Development Model used by INSIGHTS to grade Middle East Call Centre Awards submissions
  • Designed to empower your internal CEM initiatives

Limited Places
Note : 3 Registration For Any Single Programme
Earns 10% Discount
Avoid disappointment Register Today
Register Now

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