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Brochure
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| Contact Centre Kick Start 2011
Dec 12-15, 2010
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Team Leaders & Supervisors
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Customer Experience Management Essentials
Sept 27-28, 2010 - Riyadh, KSA
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A Brand New, Innovative Workshop
From INSIGHTS Designed To Help You :-
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| Re-assess your customer service initiatives so as to take them to the next level | |
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Improve your customer advocacy ratings through increased Word of Mouth and Referrals scores | |
| Develop meaningful VoC programs that quickly translate into improved results | |
| Adapt value-based accounting practices that accurately reflect customer loyalty and retention rates |
Key Learning Points
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| Understand the underlying principles of customer experience management | |
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Explore proven strategies (for you to refine) that incorporate mutually compatible concepts for customer service, CEM and branding | |
| Assess the impact of organizational change that will need to be made for CEM project success | |
| Learn how to measure the effectiveness of customer experience management initiatives |
Improve your
Middle East Call Centre Awards '11
Submission
- See "Reasons To Attend"
Who Should Attend
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Corporate Management (CEO, MD, Director) | |
Customer Service, Sales, Marketing Directors/Managers
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Contact Centre Managers/Senior Staff
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CRM Decision Makers
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Business Development Managers | |
E-Commerce Strategists
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Brand/Loyalty Managers
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Telecom/IT Managers
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Reasons To Attend
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| A new, up to date course filled with fresh ideas, tactics and strategies | |
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Eloquently delivered by an inspiring and knowledgeable presenter | |
| Content consistent with the CEM-driven Lifecycle Development Model used by INSIGHTS to grade Middle East Call Centre Awards submissions | |
| Designed to empower your internal CEM initiatives |
Workshop Presenter
Dr. Brownell O'Connor
The Contact Centre Doctor
 As an all-round Customer Contact expert and a native of Ireland, Brownell combines legendary humor with a unique blend of "hands-on" international experience. Through many varied assignments in the region, Brownell's involvement in and knowledge of Customer Interaction and Contact Centre issues in the Middle East is unmatched. His frequent multiple re-appointments are testament to his endearing style and proven business boosting advice.
Limited Places
Note : 3 Registration For Any Single
Programme
Earns 10% Discount
Avoid disappointment
Register Today
Register Now
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