Your Call Centre/Customer Experience Implementation Partner

INSIGHTS FLAGS Certification


INSIGHTS FLAGS Certification

Now, you have the choice of the Certification you require.

The INSIGHTS FLAGS Certification process:-

  • Matches your activities and aspirations to your strategy, brand model & current stage of development.
  • Facilitates achievable results
  • Keeps you flexible & agile for new business demands.
  • Is affordable and produces clear RoI
  • Allows you to celebrate your success and be recognized publically

INSIGHTS Audits are available to cover:-

  • Key KPIs
  • Quality Assurance
  • Customer Experience Management
  • Performance Management
  • Workforce Management
  • Assessment Centre
  • Training
  • Brand Modelling
  • Social Media

Following an Audit, a comprehensive status report and Action Plan are produced. Once the Action Plan is successfully achieved, an INSIGHTS "Flag" Trophy Is Awarded and publically announced (and celebrated at the annual INSIGHTS Middle East Call Centre Awards events). In this way, your call centre's journey to success can be charted and demonstrated by the ongoing accumulation of INSIGHTS Flags.

FLAGS Certification Enquiry


Subscribe
To Our
Newsletter


Problem Recognition

Call Centre Challenges & Priorities

HOW TO AVOID A BAD OUTSOURCING DECISION

Flags Certification

PCS Certification

Middle East Call Centre Awards 2017

Customer Middle East Portal

Like Us To Keep You Posted
f/insightsme
Follow Us To Keep You Tweeted

Twitter #insightsme

Learn

Improve

Find

Follow Us

INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email : insights@eim.ae, Web : www.insights-me.com

Copyright © 1998-2017 INSIGHTS Middle East. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS Middle East is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
Privacy Policy