Your Call Centre/Customer Experience Implementation Partner

Home
Survey Design Workshop
April 15-16, 2019
>>Course Outline Register Now
Survey Data Analysis Workshop
April 17, 2019



Forthcoming Public Events & Seminars



Survey Design & Data Analysis Workshop

3 Day Program

April 15-17, 2019


Event Sponsor

Question Pro

Survey Data Analysis Workshop Course Agenda-
April 17, 2019 - Dubai, UAE - 1 Day

Day 3

  • Analysis of the Survey Data
    • What to do before you start analysis: Setting up the spreadsheet and data cleansing
    • Options for analyzing the data
    • Generating descriptive statistics using Excel
    • Bivariate and multivariate statistical analysis options with specific treatment of correlation and regression analysis
    • Determining whether survey scores across groups are significantly significant differences: t-tests and Chi-square tests
    • Pivot tables to generate analysis
    • Statistically identifying the importance of various attributes to the survey group's overall view of the organization
    • The hands-on part of the Data Analysis day is focused on attendees analyzing their own data set. Bring your laptop and a data set and you will apply the techniques we learn. Don't have a data set yet? We will have a sample data set that you can analyze. As noted above, we have learned that most people are not comfortable doing this analysis in the group setting. But you are certainly welcome to do the analysis.

Teaching Approach. The Workshop uses lecture, discussion, and experiential exercises to provide the attendees with actionable learning that can be immediately applied back in the workplace. (People have different learning styles, so a blend of teaching styles works best.)

Attendees of the workshop also receive a complimentary copy of Dr. Van Bennekom's Customer Surveying Guidebook.

Limited Places
Note : 3 Registration For Any Single Programme
Earns 10% Discount
Avoid disappointment Register Today
Register Now


Event Sponsor

Question Pro With over 2.5 million users across 100 countries, QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. The software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.

Special Attendance Bonus

Question Pro Enterprise License (Full Research Suite) subscription to all the registrants for 2 months (costs $2,000 per month for one user). The users can create unlimited surveys and collect up to 2,000 responses per month.
The ability to quickly and efficiently create complex as well as simple surveys. An amazingly fast and intuitive platform for administrators to create even complex surveys with piping, logic, extraction, looping and over 40+ different question types to support a myriad models for data collection. This includes specific question types like NPS Score, Budget Models (Allocate budget over multiple options), Max Diff Scaling and also Conjoint Analysis.

Key Differentiators
  • Delightfully easy and simple to use interface to develop a survey
  • Natively support over 200 languages - with Automatic Translation options
  • Advanced Analytics - Conjoint, Max-Diff Scaling, TURF Analysis, GAP Analysis, Regression and Cross-Tabs w/ Significance Testing
  • Offline iPad / Tablet app for data-collection - With all the complex logic and parameters


Subscribe To
Our Events
& Contents
Notification
Lists


Middle East Call Centre Awards 2018

Problem Recognition

Call Centre Challenges & Priorities

HOW TO AVOID A BAD OUTSOURCING DECISION

Flags Certification

PCS Certification

Customer Middle East Portal

Like Us To Keep You Posted
f/insightsme
Follow Us To Keep You Tweeted

Twitter #insightsme

Enghouse

Learn

Improve

Find

Follow Us

INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email : insights@eim.ae, Web : www.insights-me.com

Copyright © 1998-2019 INSIGHTS Middle East. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS Middle East is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
Privacy Policy