|
Call Centre Of The Year (Strategically Aligned)
Vodafone
|
|
|
Call Centre Manager Of The Year
(Ambassador)
Hanief Sallie, Call Centre Manager, mbs
|
|
Call Centre Manager
Of The Year (<71 Seats)
Patrick I'Anson, Call Centre Manager, Emirates IT
|
|
|
Best Large Call Centre
(>70 Seats)
Mashreq Bank
|
|
Best Medium Call Centre
(31-70 Seats)
Smartlink-NAS Project
|
|
|
Best Small Call Centre
(<31 Seats)
ADDC
|
|
Best New Call Centre
ictQATAR
|
|
|
Call Centre OSP Of The Year
(Ambassador)
Spanco GKS
|
|
Best Medium OSP
(71-300 Seats)
MENA Business Services
|
|
|
Best Small OSP
(<71 Seats)
Aramex
|
|
Best Health
Call Centre
KFMC
|
|
|
The Best Government/Public
Services Call Centre
ADDC
|
|
|
Best Quality
Assurance Program
Aramex
|
|
Best Recruitment
Program
Vodafone
|
|
|
Best Retention &
Motivation Program
Dubai Bank
|
|
Best Internally
Developed Application
ADDC
|
|
|
Best Career And
Skills Path
Vodafone
|
|
Best Call Centre
Technology Platform
Fedex
|
|
|
Best Winback
Program
National Water Company
|
|
Best Recession
Busting Program
Dubai Bank
|
|
|
Best Reporting Systems
& Processes
CrysTelCall
|
|
Longevity Award
Spanco GKS
|
