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| Contact Centre Kick Start 2011
Dec 12-15, 2010
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Team Leaders & Supervisors
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Annual Middle East Call Centre Awards
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Middle East Call Centre Night Of The Year -
May 12, 2010
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MECC Conference & Awards Night Sponsor
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INSIGHTS Call Centre Awards are back in 2010, bigger and bolder than ever. Bigger in the sense that more Awards will be presented; and bolder because new aspects of superior customer interaction are being recognized with our new "Voice of the Customer" categories.
As always if excellence and ongoing performance improvement are your marques then your team's achievements should be recognized. The process of preparing a submission for the INSIGHTS Award requires analysis, creativity and a collaborative team effort but, as previous winners and nominees will attest, the prize and associated media and PR opportunities are well worth it. Even more importantly, the effects on staff morale and motivation are known to be incredibly beneficial to say the least. (Bottom line is that senior management will be forced to take customer-oriented activities such as the call centre more seriously)
To enter for this years awards, click on the link below
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AWARDS LIST FOR 2010
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A. Best Captive Call Centre Operation
Categories
Call Centre Of The Year (Strategically Aligned)
Best Large Call Centre (Operationally, >70 Seats)
Best Medium Call Centre (Operationally, 31-70 Seats)
Best Small Call Centre (Operationally, <31 Seats)
Best New Call Centre
Best Government(Non-Commercial) Call Centre
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B. Best OSP
Categories
Call Centre OSP Of The Year (Ambassador)
Best Large OSP (>300 Seats)
Best Medium OSP (71-300 Seats)
Best Small OSP (<71 Seats)
Best New OSP
Best Reporting Systems And Processes
Longevity Award (Longest Customer Contract)
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C. Best Areas of Expertise
(Open to Both OSP & Captive)
Categories
Best Recruitment Program
Best Quality Assurance Program
Best Retention & Motivation Program
Best Career And Skill Paths
Best Call Centre Technology Platform
Best Internally Developed Call Centre Applications
Best Sales Program
Best Service To Sales Program
Best Recession Busting Program
Best Win-back Program
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D. Best Individual
Categories
Call Centre Manager Of The Year (>70 seats)
Call Centre Manager Of The Year (<71 Seats)
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E. VOC Awards
Categories
Best VOC Program - Small Company (<100 Employees)
Best VOC Program - Medium Company (100-1000 Employees)
Best VOC Program - Large Company (>1000 Employees)
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Click Here To Enter
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Find out how you compare to other call centres in the region by joining the free-to-enter INSIGHTS Middle East
Call Centre 2010 Awards Competition.
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Now, in its 5th year, the INSIGHTS Middle East Call Centre Awards goes from strength to strength. Starting with
just 3 awards in 2006, the program now boasts 20 trophies and in keeping with growing customer management
initiatives in the region, more have been added for 2010. There's no doubt that winners enjoy multiple benefits
from their submission efforts, including
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| A Champion's Sense Of Achievement & Pride
| | Industry-Wide Recognition
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Customers
| | Independent Validation Of
The Organization's Customer Interaction Strategy
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And just listen to Sultan Al-Mugheiry
from Nawras, Oman,
the 2009 Call Centre Of The Year winner -
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“....when customers heard about the achievement, they joined our champions and met us on arrival at the airport
[back from Dubai] so they could be a part of receiving the Awards with the Nawras team. They joined the impromptu
Call Centre party which we held in our car park at the front of the main Nawras building. A local band played
and we all danced until past midnight.”
How many of your customers applaud you
when they meet you in the street?
Click Here To Enter
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