Your Call Centre/Customer Experience Implementation Partner

Call Centre Glossary - F



Facsimile (FAX). Technology that scans a document, encodes it, transmits it over a telecommunications circuit, and reproduces it in original form at the receiving end.
Fast Clear Down. A caller who hangs up immediately when they hear a delay announcement.
Fax on Demand. A system that enables callers to request documents, using their telephone keypads. The selected documents are delivered to the fax numbers they specify.
Fiber Channel (FC) Fiber Channel is a high performance serial link supporting its own, as well as higher level protocols such as the FDDI, SCSI, HIPPI, and IPI. The fast (up to 1 Gbps) technology can be converted for Local Area Network technology by adding a switch specified in the Fiber Channel standard, that handles multipoint addressing.
Fiber Optic Cable A transmission medium that uses glass or plastic fibers, rather than copper wire, to transport data or voice signals. The signal is imposed on the fiber via pulses (modulation) of light from a laser or a light-emitting diode (LED). Because of its high bandwidth and lack of susceptibility to interference, fiber-optic cable is used in long-haul and electrically " noisy" applications.
Flowchart. A step by step diagram of a process.
Flushing Out the Queue. Changing system thresholds so that calls waiting for an agent group are redirected to another group with a shorter queue or available agents.
Foreign Exchange Office (FXO) A remote Telephone Company Central Office used to provide local telephone service over dedicated circuits from that office to the user's local central office and premises.
Front-Office Application Software applications designed to aid typical business functions such as sales, service, and marketing.
Full-Time Equivalent (FTE). A term used in scheduling and budgeting, whereby the number of scheduled hours is divided by the hours in a full work week. The hours of several part time agents may add up to one FTE.







Subscribe
To Our
Newsletter


Problem Recognition

Call Centre Challenges & Priorities

HOW TO AVOID A BAD OUTSOURCING DECISION

Flags Certification

PCS Certification

Middle East Call Centre Awards 2017

Customer Middle East Portal

Like Us To Keep You Posted
f/insightsme
Follow Us To Keep You Tweeted

Twitter #insightsme

Learn

Improve

Find

Follow Us

INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email : insights@eim.ae, Web : www.insights-me.com

Copyright © 1998-2017 INSIGHTS Middle East. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS Middle East is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
Privacy Policy