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Call Centre Glossary - J



Java Server Pages (JSP) A technology for automatically generating web page content and its display that relies on java script commands. Most web server today can support JSP technology as a means of collecting and displaying information on a web page.
Java Telephony API (JTAPI) a set of extensions to the Java programming language that provide telephony functions such as call control.
Judgmental Forecasting. Goes beyond purely statistical techniques and encompasses what people believe is going to happen. It is in the realm of intuition, interdepartmental committees, market research and executive opinion.







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