Your Call Centre/Customer Experience Implementation Partner

Outsourcing Software Tools

Outsource Performance Management System

Utilises an array of quantitative and qualitative data to measure and report upon the performance of an Outsource arrangement. Reports are broken down into functional areas, including: Csat, Staff, Technology and KPI's

OSP Business Planning and Financial Modelling System

This is a collection of business planning tools developed to assist prospective OSP' in building, designing and managing their business plans and models.

Contact Outsource Costing System

A collection of tools to assist OSP's in building pricing models based on input from financial reports and contact estimations. The system also allows Outsource clients to estimate reasonable costs for particular campaigns and applications, allowing clients tomake faster decisions and improving the accuracy of published business case documents

Due Diligence Toolkit

OSP evaluation Tools



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