Your Call Centre/Customer Experience Implementation Partner

Outsourcing Software Tools

Outsource Performance Management System

Utilises an array of quantitative and qualitative data to measure and report upon the performance of an Outsource arrangement. Reports are broken down into functional areas, including: Csat, Staff, Technology and KPI's

OSP Business Planning and Financial Modelling System

This is a collection of business planning tools developed to assist prospective OSP' in building, designing and managing their business plans and models.

Contact Outsource Costing System

A collection of tools to assist OSP's in building pricing models based on input from financial reports and contact estimations. The system also allows Outsource clients to estimate reasonable costs for particular campaigns and applications, allowing clients tomake faster decisions and improving the accuracy of published business case documents

Due Diligence Toolkit

OSP evaluation Tools



Subscribe
To Our
Newsletter


Problem Recognition

Call Centre Challenges & Priorities

HOW TO AVOID A BAD OUTSOURCING DECISION

Flags Certification

PCS Certification

Middle East Call Centre Awards 2017

Customer Middle East Portal

Like Us To Keep You Posted
f/insightsme
Follow Us To Keep You Tweeted

Twitter #insightsme

Learn

Improve

Find

Follow Us

INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email : insights@eim.ae, Web : www.insights-me.com

Copyright © 1998-2017 INSIGHTS Middle East. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS Middle East is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
Privacy Policy