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INSIGHTS PCS Certification

INSIGHTS PCS Certification

Becoming personally certified is a great way to prove your expert knowledge, competency and value to an organisation but many certification routes are either subject matter-light or too onerous in terms of workload and time away from your job.

Introducing the INSIGHTS PCS scheme, the world's only modular certification process that allows you to choose the order in which to prove your competencies and the pace at which you achieve full certification.

The INSIGHTS PCS modules include:-

    iQA - Integrated Quality Assurance
    iCM - Customer Experience Management
    iPlan - Performance, Change & Project Management
    iTech - Contact Centre Technology
    iSM - Social Media
    iLBM - Leadership & Business Management
    iPM - People Management
    iPro - Contact Centre Processes
    iOSP - Outsourcing

Competency in any individual subject module is achieved through classroom attendance and a follow up thesis. Classroom attendance consists of two sessions of 3 days and 2 days respectively. In between students are expected to practice the concepts learned in the first session and then gain even deeper insights in the second.

Certification is awarded as follows:-

    4 Subjects - Silver PCS Certification
    7 Subjects - Gold PCS Certification
    10 Subjects - Platinum PCS Certification
PCS Certification Enquiry

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