Awards Submission Form

INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner)

To proceed to the application form, select an option below according to your understanding of ICCM.

Yes, I am familiar with ICCM
I am somewhat familiar with ICCM
No, I am not familiar with ICCM

Multiple Ways To Win An INSIGHTS 2023 Award - Please Tick Your Choice(s) *

Call Centre/CX Title Awards
Problem-Solver Awards
Future Plan Initiative Awards

Choose the categories applicable:

Please choose only 1 category out from (A : Best Captive Call Centre Operation), (B : Best Outsourced Call Centre), (C : Best Help Desk) or (D : Best OSP). Also choose individual and CX awards categories if applicable.

Choose the categories applicable:

Captive Call Centre Operation Awards

Outsourced Call Centre/Helpdesk Operation Awards

Outsourced Call Centre/Helpdesk Operation Awards

HelpDesk Awards

HelpDesk Awards

OSP Awards

OSP Awards

Individual Awards

Individual Awards

CX Awards

CX Awards

Middle East Call Centre/CX Awards 2023 Submission Form

Section A - Awards Categories

From the previous page, please choose only 1 category out from (A : Best Captive Call Centre Operation), (B : Best Outsourced Call Centre), (C : Best Help Desk) or (D : Best OSP). Also choose individual and CX awards categories if applicable.

A. Best Captive Call Centre Operation

Call Centre Of The Year (Strategically Aligned)
Best New Call Centre
Best Government (Non-Commercial) Call Centre
Best industry Call Centre

Choose one: (Call Centre Of The Year)

Best Mega Call Centre (Operationally, >300 Seats)
Best Large Call Centre (Operationally, 71-300 Seats)
Best Medium Call Centre (Operationally, 31-70 Seats)
Best Small Call Centre (Operationally, <31 Seats)

B. Best Outsourced Call Centre/Helpdesk Operation

Outsourced Call Centre of the Year
Best New Outsourced Call Centre
Best Government Outsourced Call Centre
Outsourced Helpdesk of the Year
Best New Outsourced Helpdesk
Best Government Outsourced Helpdesk

Choose one: (Outsourced Call Centre of the Year)

Best Outsourced Mega Call Centre (Operationally, >300 Seats)
Best Outsourced Large Call Centre (Operationally, 71-300 Seats)
Best Outsourced Medium Call Centre (Operationally, 31-70 Seats)
Best Outsourced Small Call Centre (Operationally, <31 Seats)

Choose one: (Outsourced Helpdesk of the Year)

Best Mega Outsourced Helpdesk (Operationally, >300 Seats)
Best Large Outsourced Helpdesk (Operationally, 71-300 Seats)
Best Medium Outsourced Helpdesk (Operationally, 31-70 Seats)
Best Small Outsourced Helpdesk (Operationally, <31 Seats)

C. Best HelpDesk

Helpdesk of the Year
Best New Helpdesk
Best Government Helpdesk

Choose one: (Helpdesk of the Year)

Best Mega Helpdesk (Operationally, >300 Seats)
Best Large Helpdesk (Operationally, 71-300 Seats)
Best Medium Helpdesk (Operationally, 31-70 Seats)
Best Small Helpdesk (Operationally, <31 Seats)

D. Best OSP

Call Centre OSP Of The Year (Ambassador)
Best New OSP
Best Reporting Systems And Processes
Longevity Award

Choose one: (Best OSP)

Best Mega OSP (Operationally, >300 Seats)
Best Large OSP (Operationally, 71-300 Seats)
Best Medium OSP (Operationally, 31-70 Seats)
Best Small OSP (Operationally, <31 Seats)

E. Best Individual

Captive Call Centre

Call Centre Manager Of The Year Mega, >300 Seats)
Call Centre Manager Of The Year (Large, 71-300 seats)
Call Centre Manager Of The Year (Medium, 31-70 Seats)
Call Centre Manager Of The Year Small, <31 Seats)

HelpDesk

Helpdesk Manager Of The Year (Mega, >300 seats)
Helpdesk Manager Of The Year (Large, 71-300 seats)
Helpdesk Manager Of The Year (Medium, 31-70 Seats)
Helpdesk Manager Of The Year (Small, <31 Seats)

OSP

OSP Account Manager Of The Year

Outsourced Call Centre

Client Account Manager Of The Year

F. CX Awards

CX Company Of The Year
CX Manager Of The Year

Note : Additional industry-specific Awards may be granted if warranted

Section B - Call Centre Details

About You

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First Name *

Your Email *

Address

Country

Fax

Last Name *

Company Name *

City

Tel

Mobile *

The Call Centre/VoC/Client Account Manager's Details

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First Name *

Email *

How long working in the Call Centre industry?

Last Name *

Mobile *

First Call Centre role?

General

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Industry served? :

Geographical markets served? :

How many agents in the Call Centre? : *

No. of Team Leaders? : *

Location of Call Centre/s? :

How many seats in the Call Centre? : *

No. of senior staff (Supervisors, QA, etc)? : *

How many hours per day do you operate? :

How many calls are offered to your call centre per month? :

Languages used? :

Arabic
English
Others

Call Type Breakdown (Numbers must add to 100)

% Inbound - Customer Service :

% Inbound - Sales :

% Outbound - Marketing :

% Outbound - Sales :

% Internal Helpdesk :

Technology

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Main Telco provider :

Automatic Call Distributor supplier :

Call Recording supplier :

Predictive Dialer supplier :

Web Collaboration supplier :

Performance Management supplier :

Switchboard in use :

Interactive Voice Response supplier:

Computer Telephony Integration supplier :

Email Response System supplier :

CRM supplier :

Social Media supplier :

Other Key Company Personnel

Financial Decision Maker

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First Name *

Email : *

Last Name *

Mobile :

IT Decision Maker

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First Name *

Email : *

Last Name *

Mobile :

Training/HR Manager

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First Name *

Email : *

Last Name *

Mobile :

OSPs Only

How many languages does your Call Centre support? :

Are there any vertical industries where you offer specialist skills/services? :

How many vacant positions (room for growth) do you have? :

Do you provide:

Inbound Services
Outbound Services
Sales Services
Email handling
Web Collaboration
Integrated CRM Functionality
Social Media
Others

Describe your unique value proposition for customers :

Security *

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I Consent To Having This Website Store & Process My Submitted Information. *

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