INSIGHTS

Annual Middle East Call Centre 2007 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Middle East Call Centre OSP Of The Year 2007

Ossama Nazmi, Sales & Marketing Director, Xceed Contact Center

Middle East Call Centre Of The Year 2007

Ruth Birkin, Call Centre Manager, Gulf Air

Middle East Call Centre Manager Of The Year 2007

Nafisa Salah Taha, Call Centre Manager, ADDC, Abu Dhabi

Best Call Centre-Driven Organisation

Arab National Bank

Most Engaged Team

TNT

Best Call Quality

BUPA Middle East

Most Effective (Recruitment & FCR)

DHL Express

Most Strategically Efficient

Oman Mobile

Most Evolutionary Call Centre

Kuwait Finance House

OSP Award For Transparency And Dynamism

Infoline

Most Effective Localisation Of Call Centre Strategic Differentiation

Invita





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 22.)