INSIGHTS

Annual Middle East Call Centre 2008 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Middle East Call Centre Of The Year 2008(>70 seats)

Dnata Contact Centre

Middle East Call Centre Of The Year 2008(<71 Seats)

TNT

Best New Call Centre

RTA - SALIK

Middle East OSP Of The Year 2008 (>70 seats)

cts

Middle East OSP Of The Year 2008 (<71 Seats)

CrysTelCall

Call Centre Manager Of The Year (>70 seats)

Humaira Majid, Call Centre Manager, cts

Call Centre Manager Of The Year (<71 Seats)

Brian D'Costa, Call Centre Manager, DHL

Longevity Award (Longest Customer Contract)

cts

Best Recruitment Program

Telenor Pakistan

Best Quality Assurance Program

Arab National Bank

Best Retention & Motivation Program

Bupa Arabia

Best Career And Skill Paths

Xceed

Best Call Centre Technology Platform

Arab National Bank

Best Internally Developed Call Centre Application

Spanco Golden Key Solutions

Sales Improvement Program

Customer Care Centre

Life Cycle Strategist

Nada Majed, Call Centre Manager, Zain Bahrain





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 22.)