INSIGHTS


Annual Middle East Call Centre 2022 Awards Winners



C O N G R A T U L A T I O N S

Call Centre Of The Year (Strategically Aligned)

AW Rostamani Group

Best Mega Call Centre (Operationally, >300 Seats)

Zakat, Tax and Customs Authority

Best Large Call Centre (Operationally, 71-300 Seats)

Roads & Transport Authority - RTA

Best Medium Call Centre (Operationally, 31-70 Seats)

AL SAYER GROUP HOLDING.

Best Small Call Centre (Operationally, <31 Seats)

ADNIC (Abu Dhabi National Insurance Company)

Best Government (Non-Commercial) Call Centre - Utilities

Roads & Transport Authority - RTA

Best Government (Non-Commercial) Call Centre - Support

Dubai Municipality

Best Government (Non-Commercial) Call Centre - VALUE

Ministry of Commerce

Best Government (Non-Commercial) Call Centre - ENFORCEMENT

Real Estate Development Fund - REDF

Best industry Call Centre -
IT

MORO / DEWA Customer Care Centre

Best industry Call Centre - Diversified Conglomorate

AW Rostamani Group

Best industry Call Centre -
Banking

Bank Muscat

Best industry Call Centre -
Insurance

ADNIC (Abu Dhabi National Insurance Company)

Outsourced Call Centre of the Year
      

SALIK

Best Large Outsourced Call Centre (Operationally, 71-300 Seats)

Dubai Health Authority

Best Medium Outsourced Call Centre (Operationally, 31-70 Seats)

ETIHAD Water and Electricity

Best Small Outsourced Call Centre (Operationally, <31 Seats)

Public Prosecution

Best New Outsourced Call Centre
    

Ehtemam Center

Best Government Outsourced Call Centre - VALUE

Dubai Health Authority

Best Government Outsourced Call Centre - LIFESTYLE

Ehtemam Center

Best Government Outsourced Call Centre - SUPPORT

Ministry of Education

Best Government Outsourced Call Centre - CRITICAL

Saudi Commission for Health Specialities

Outsourced Helpdesk of the Year
   

SALIK

Best Small Outsourced Helpdesk (Operationally, <31 Seats)

Mohammed Bin Rashid Housing Establishment

Best New Outsourced Helpdesk

Dubai Courts

Best Government Outsourced Helpdesk

Mohammed Bin Rashid Housing Establishment

Best Government Helpdesk

Roads & Transport Authority - RTA

Call Centre OSP Of The Year (Ambassador)

Smart Link

Best Mega OSP
(>600 Seats)

Cupola Teleservices Limited

Best Reporting Systems And Processes

Cupola Teleservices Limited

Longevity Award (Longest Customer Contract)

Cupola Teleservices Limited

CX Company Of The Year
  

MORO / DEWA Customer Care Centre

Best OSP Account Manager
  

Awais Lodhi, Cupola Teleservices Limited

Best Outsourced Client Account Manager

Saleh Al Marzouqi, MORO / DEWA Customer Care Centre

Best Call Centre Manager
(>300 Seats)

Fawaz A Alanazi, Zakat, Tax and Customs Authority

Best Call Centre Manager
(71-300 Seats)

Wael Hamam, MORO / DEWA Customer Care Centre

Best Call Centre Manager
(31-70 Seats)

Ahmad Salloum
- AL SAYER GROUP HOLDING -

Best Call Centre Manager
(<31 Seats)

Mutaz Al Khatib, ADNIC (Abu Dhabi National Insurance Company)

Best Helpdesk Manager Of The Year (31-70 Seats)

Syed Wasef Hossain, Roads & Transport Authority – RTA

Best Helpdesk Manager Of The Year (<31 Seats)

Abdalla AlHammadi, Mohammed Bin Rashid Housing Est.

Industry Pioneer
   

Wael AlHaj Ali
- Smart Link -

Industry Pioneer
   

Sajjad Hamid
- Cupola Teleservices Limited -

Top 3 Problem Solvers

Ministry of Human Resources & Emiratisation

Top 3 Problem Solvers

SALIK
  

Top 3 Problem Solvers

Cupola Teleservices Limited
  

INSIGHTS FLAGS CERTIFIED
- QA -

AlSayer Holdings

President's Pick - NPS Success Story Problem Solver

XCEED

President's Pick - Long Term Customer View Problem Solver

AlSayer Holdings

Middle East Call Centre Awards 2022 Judges

Bank Muscat, Abddullah Al Zadjali
ADNIC, Yousuf Amin
Cupola, Sunil Mangalore
Cupola, AlMoataz Abdullah
Smart Link, Wael AlHaj Ali
RTA, Anas Ali
AWR, Abida Abdul Karim
DHA, Basel Abdelgawad
Dubai Municipality, Abdullah Saleh
Salik, Maria Abboud





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on Oct 13.)