Featuring World-class Thought Leaders & Subject Matter Experts To Make Sure You Stay Current

Provisional Program – Oct 12

1. 00 am – 10.30 am – Digital Transformation for Contact Centres – Getting it Right – Osama Seghir, Senior Consultant, Insights

2. 30 am – 11.00 am – Leveraging State-of-the Art Quality Management & Video Customer Service Systems – Kirill Basikhin, BDM, Aurus

Break 11.00 am – 12.00 pm – Networking

3. 00 pm – 12.30 pm Looking for Outsourcing/BPO Partnerships? Cool New Ways To Find Them – Mark Angus, MD, GBS World

4. 30 pm – 1.00 pm – Social Media Practices That Work – Neville Perry, CEO, PerryCX

Break 1.00 pm – 2.00 pm – Networking

5. 00 pm -2.30 pm – Building A Strong Outsourcing Relationship – Sajjad, VP, Cupola

6. 30 pm – 3.00 pm – Key CX Concepts That The Region Has yet To Embrace – Dr Brownell O’Connor, MD, Sentio

Oct 13  featuring Problem Solver Awards Presentations

7. 00 am – 10.30 am – – Digital Transformation for Contact Centres – Getting it Right – Osama Seghir, Senior Consultant, Insights

8. 30 am – 11.00 am – Key CX Concepts That The Region Has yet To Embrace – Dr Brownell O’Connor, MD, Sentio

9. 00 am – 2.00 pm Problem Solver & Future Plan Initiative Awards Presentations ( Multiple Regional Speakers from Xceed, Salik, Cupola, Bank Muscat, Al Sayer, etc). Audience voting to decide winners! Networking breaks to suit.

10. 00 pm – 2.30 pm Leveraging State-of-the Art Quality Management & Video Customer Service Systems – Kirill Basikhin, BDM, Aurus

11. 30 pm – 1.00 pm – Social Media Practices That Work – Neville Perry, CEO, PerryCX