The Middle East Contact Centre ’22
Trends & Technologies Conference, Dubai, Oct 12-13
Featuring World-class Thought Leaders & Subject Matter Experts To Make Sure You Stay Current.
Provisional Program, Oct 12 & Oct 13
- 10.00 am – 10.30 am – Digital Transformation for Contact Centres – Getting it Right – Insights
- 10.30 am – 11.00 am – Leveraging State-of-the Art Quality Management & Video Customer Service Systems – Aurus
Break 11.00 am – 12.00 pm – Networking
- 12.00 pm – 12.30 pm Looking for Outsourcing/BPO Partnerships? Cool New Ways To Find Them – GBS World
- 12.30 pm – 1.00 pm – Customer Experience insights – What is really happening in the region – PerryCX
Break 1.00 pm – 2.00 pm – Networking
- 2.00 pm -2.30 pm – Building A Strong Outsourcing Relationship – Cupola
- 2.30 pm – 3.00 pm – Taking Advantage of Social Media Capabilities in your Contact Centre – unleashNOW