Now, you have the choice of the Certification you require.

The INSIGHTS FLAGS Certification process:-

• Matches your activities and aspirations to your strategy, brand model & current stage of development.
• Facilitates achievable results
• Keeps you flexible & agile for new business demands.
• Is affordable and produces clear RoI
• Allows you to celebrate your success and be recognized publically

INSIGHTS Audits are available to cover:-

• Key KPIs
• Quality Assurance
• Customer Experience Management
• Performance Management
• Workforce Management
• Assessment Centre
• Training
• Brand Modelling
• Social Media

Following an Audit, a comprehensive status report and Action Plan are produced. Once the Action Plan is successfully achieved, an INSIGHTS "Flag" Trophy Is Awarded and publically announced (and celebrated at the annual INSIGHTS Middle East Call Centre Awards events). In this way, your call centre's journey to success can be charted and demonstrated by the ongoing accumulation of INSIGHTS Flags.