The Middle East Call Centre 2017 Main Conference

TACKLING YOUR MOST URGENT ISSUES

May 16 - 17, 2017


Introduction

The MECC'17 Conference is the development highlight of the year for many. MECC'17 continues this tradition by raising the bar for what a stand-alone conference can achieve - it's more interactive, collaborative and relevant than ever. Let the problem solving begin.

Features

  • Brand-new Conference Format
  • Plenary & Lab Sessions Make For Personlized Learning & Interaction
  • Customized Problem-solving & Support Paths (Pre, During & Post MECC'17)
  • International & Regional Subject Matter Experts
  • Multiple Attendance Bonuses (See Over)


Speakers - Inspiration Personalized

MECC Speakers are chosen carefully for their knowledge, wisdom, experience and interaction skills. They are expected to communicate and inspire, and lead workgroup sessions accordingly. INSIGHTS conferences are renowned for their comprehensiveness, utility and progressive nature, and MECC'17 will see the most personalized "problem-solving" intervention to date.

Day 1 - May 16, 2017

Topics
1 Regional Round Up - Findings From Analysis Of The 2017 Awards Competition-Mistakes To Avoid & Key Lessons To Be Learnt.
2 "You Don't Have To Be A Magician To Run A Contact Centre But Sometimes It Feels Like It Would Help" - The Challenge of Competing Demands & How To Resolve Them
3 Staff Development Reboot - The Cost Of Attrition & Lost Business (Through Reduced Customer Loyalty) Is Far Higher Than An Ongoing Staff Development & Training Plan. So, Why Do So Many Call Centres Not Get It Right - Business Case Justification To Help You Make The Right Choice.
4 Positioning Your Contact Centre As The Key Business Unit In The Organisations Forward CX Journey
Lab Sessions
A Finding A Solutions Partner - Key Guidance & Tools To Help You Choose.
B Setting Up A Complaints Reduction Plan
C KPI Selection & Adjustments As Your Contact Centre Matures

Awards Night Gala Dinner



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Day 2 - May 17, 2017

Topics
1 First It Was Customer Satisfaction That Didn't Seem To Make Much Difference, & Now Even Customer Delight Might Be A Waste Of Time & Money. What Is Going On With Customers These Days & How Does The Contact Centre Need To Adapt.
2 Recasting The Role Of The Contact Centre To Emphasize Its Value Proposition, Including Its Contribution In Customer Segmentation And Customer Lifetime Value Tactics
3 Case Study: The Path Towards An Omnichannel Future.
4 Taking Advantage Of Upselling & Cross-selling Opportunities.
Lab Sessions
A Determining A Technology Upgrade Strategy For The Contact Centre.
B Reporting Reality In The Call Centre - The Need To Present Business Results Instead Of A Questionable List of KPIs.
C Applying Value-based Accounting To The Contact Centre


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Call Centre Challenges & Priorities





MECC'17 Premium Sponsor



MECC'17 Theme Sponsor




MECC'17 Media Partners





Participating Vendors
ALMATOAmeyo - Call Center SoftwareCS InfocommCustomer Middle EastCustomerService.aeCyber GearDrishti Software SolutionsExcellent Solutions Co. GenesysGlobitelINSIGHTSLiveAdminsOptimum ChoicesPIPKINSSentioSilah GulfSmart Link  BPO Solutions
Stream CorporationThe Bizmarketing Group