Middle East Call Centre Event


Call Centre 2018 Conference

April 24-25, 2018


Day 1 - April 24, 2018

1 Rousing the C-Suite
2 Obsessing over the customer
3 New ways to improve staff productivity
4 Recruiting right & becoming obsessive about training & development
5 Reworking your QA process to better meet rising customer expectations
6 Changing your KPI focus as your call centre evolves
Problem-Solver Sessions
A1A A1B
A1C A1D

Day 2 - April 25, 2018

7 Acquiring the necessary Capability
8 Demanding internal Commitment
9 Crafting an ongoing, RoI-driven technology upgrade path
10 Making employee satisfaction a priority
11 Mastering the reporting process
12 Action plan guidance
Problem-Solver Sessions
A2A A2B
A2C A2D


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CX/OSP 2018 Conference

April 24-25, 2018


Day 1 - April 24, 2018 - CX TRack

1 CX Project Development Planning
2 CX Project Discovery
3 Executive Support - Senior Management Buy-in & Involvement
4 Breaking Down Internal Silos
5 CX Project Design
6 CX Project Rollout
Problem-Solver Sessions
B1A B1B
B1C B1D

Day 2 - April 25, 2018 - OSP Track

7 Recognising The Problems That Need To Be Solved
8 Identifying Your Needs Explicitly
9 Working Through The "Internal Sales" Process
10 Investigating & Considering The Market Options
11 Choosing A "Best Fit" OSP
12 Management & Governance Of Your OSP Relationship
Problem-Solver Sessions
B2A B2B
B2C B2D


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Technology Conference

Free Places For Qualified * Delegates

April 24-25, 2018
* Free Technology Track Places (1 For Each Main Conference Registration)


Practical guidance on the latest technology ideas and trends, including stability, reliability and RoI calculations involving
  • Omnichannel
  • Analytics
  • Chat-bots/AI
  • Speech Recognition
  • + More


    Register Now