UPCOMING SEMINARS Avaya CMS CMS : Maximizing Operational Effectiveness July 5-6, 2009 Train The Trainer Train The Call Centre Trainer Foundation Course July 12-13, 2009 Management Essential Skills & Knowledge For Effective Call Centre Management July 15-16, 2009 Workforce Management : The Basics June 27-29, 2009 Achieving Call Centre Sales Goals July 20-21, 2009 Team Leaders & Supervisors Vital People Management Skills For Team Leaders And Supervisors July 22-23, 2009 CIAC Certification Leadership & Business Management July 7-9, 2009 CALL CENTRE MANAGEMENT CERTIFICATION CIAC Certification Leadership & Business Management Course Begins July 7-9, 2009 Operations Management Course Begins October 13-15, 2009 The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results..... More>> INSIGHTS PUBLIC SEMINARS ICMI Seminars Essential Skills & Knowledge For Effective Call Centre Management 2 Day Course July 15-16, 2009 More>> INHOUSE TRAINING COURSES Competency Based Call Centre Training For Agents, Team Leaders, Supervisors & Managers Comprehensive, complete, career-spanning range of courses Interactive, engaging sessions inspire job excellence Team-building & workload sharing attributes emphasized Multimedia content includes simulations & action recordings Full course assessment and feedback to Approving Managers Successful Call Centre practitioners as instructors More>> INSIGHTS PUBLICATIONS Telephony Middle East Magazine The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market. More>> Registered user, login here Username : Password : Dont have an account? Register here! Forgot your password? Click here!

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