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| Customer Interaction Technologies
Feb 21-23, 2010
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| Customer Experience Management Essentials
March 7-8, 2010
July 26-27, 2010
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| Contact Centre Cost Control
April 11-12, 2010
July 28-29, 2010
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Team Leaders & Supervisors
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Survey Design & Data Analysis Workshop
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A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
Presented by Dr. Frederick Van Bennekom
March 2-4, 2010 - Dubai, UAE
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CALL CENTRE MANAGEMENT CERTIFICATION
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Operations Management Course Begins Feb 16-18, 2010
People Management Course Begins April 13-15, 2010
Customer Relationship Management Course Begins July 6-8, 2010
The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....
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Comprehensive, complete, career-spanning range of courses
Interactive, engaging sessions inspire job excellence
Team-building & workload sharing attributes emphasized
Multimedia content includes simulations & action recordings
Full course assessment and feedback to Approving Managers
Successful Call Centre practitioners as instructors
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The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market.
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