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Team Leaders & Supervisors
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CALL CENTRE MANAGEMENT CERTIFICATION
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Leadership & Business Management Course Begins July 7-9, 2009
Operations Management Course Begins October 13-15, 2009
The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....
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Essential Skills & Knowledge For Effective Call Centre Management
2 Day Course
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July 15-16, 2009
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Comprehensive, complete, career-spanning range of courses
Interactive, engaging sessions inspire job excellence
Team-building & workload sharing attributes emphasized
Multimedia content includes simulations & action recordings
Full course assessment and feedback to Approving Managers
Successful Call Centre practitioners as instructors
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The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market.
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