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Middle East Call Centre & CX Awards 2018 - Apply Now

Call Centre Awards 2018 Middle East CX Awards

The INSIGHTS Awards Are
The Unequivocal World Leader In
Peer-selected, Evidence-based
Call Centre/CX Awards

Call Centre

  • Have You Allocated Your Call Centre Resources For Maximum Return?
  • Do You Know, & Are You Meeting Your Customers Expectations?
  • Is Your Call Centre The Best In It's Category Or Even Amongst It's Peers?


  • Is Your CX Initiative Purposefully Supported & Driven By Senior Management?
  • How Good Is Your CX Modelling Methodology At Driving The Required Customer Behaviours?
  • Do You Have A Creditable CX Value Proposition That Can Demonstrate A Positive RoI?
New For 2018

Clients That Outsource

  • New Awards To Recognize The Wisdom & Effectiveness Of Outsourcing
  • Multiple Awards Recognising Excellence In Outsourcing Operations, Management & Reporting
  • Mutually Beneficial Benefits That Arose As A Result Of Establishing A Win-Win Relationship

Find Out By Participating In The 13th Annual INSIGHTS Awards Competition

More Details >>

Forthcoming Seminars

INSIGHTS FLAGS Certification

INSIGHTS FLAGS Certification

Your Most Effective Route To Rapid Performance Improvement

More Details >>


INSIGHTS Competency Based Call Centre Training For Agents, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

More Details >>

To Our

Problem Recognition

Call Centre Challenges & Priorities


Flags Certification

PCS Certification

Middle East Call Centre Awards 2017

Customer Middle East Portal

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