Annual Middle East Call Centre 2023 Awards Winners
Best Large Call Centre (Operationally, 71-300 Seats)
Ooredoo, Oman
Best Public Services Call Centre Of The Year - Critical
King Faisal Specialist Hospital & Research Centre & 2P
Best Public Services OSP Of The Year
SILAH GULF
Best Mega Outsourced Helpdesk (Operationally, >300 Seats)
Bahrain Government Services Contact Centre
Best Small Call Centre (Operationally, <31 Seats)
Abu Dhabi National Insurance Company (ADNIC)
Best industry Call Centre - Insurance
Abu Dhabi National Insurance Company (ADNIC)
Best Medium Outsourced Call Centre (Operationally, 31-70 Seats)
SALIK
Best Small Outsourced Helpdesk <31 Seats
SALIK
Best Large Outsourced Call Centre (Operationally, 71-300 Seats)
Saudi Tourism Authority
Best Government Outsourced Helpdesk
Mohammed Bin Rashid Housing Est.
Best Medium Call Centre (Operationally, 31-70 Seats)
AW Rostamani Group
Best Industry Call Centre - Conglomorate
AW Rostamani Group
Best Mega Outsourced Call Centre (Operationally, >300 Seats)
Citizen's Account Program
Best Public Services Call Centre Of The Year - Lifestyle
Rafed for Transportation Services
Best Industry Call Centre - Sustainability
National Center for Wildlife
Best Public Services Call Centre Of The Year - Support
Ministry of Education
BPO Of The Year
Smart Link
Best Industry Call Centre - Collections
Real Estate Development Fund
Best Public Services Call Centre Of The Year - Value
Ministry of Investment
Best Public Services Call Centre Of The Year - Monopoly
Saudi Commission for Health Specialties
Best Industry Call Centre - Transportation
Saudi Aarbia Railways
Outsourced Call Centre of the Year
Dubai Health Authority
Outsourced Helpdesk of The Year
Ministry of Human Resources & Emiratisation
Call Centre OSP Of The Year (Ambassador)
Cupola
Longevity Award (Longest Customer Contract)
Cupola
Best New Outsourced Call Centre
The Knowledge and Human Development Authority
CX Company of the Year
Telecom and Digital Regulatory Authority
Best Small Outsourced Call Centre (Operationally, <31 Seats)
Dubai Chamber
Best Medium Outsourced Helpdesk (Operationally, 31 – 70 Seats)
ETIHAD Water and Electricity
Best Public Services Call Centre Of The Year - Enforcement
Dubai Public Prosecution
Best Call Centre Manager (31-70 Seats)
Mohamed Mamdouh
(AW Rostamani Group)
Best OSP Account Manager
Ahamed Shaheen
(Cupola)
Best Helpdesk Manager Of The Year (<31 Seats)
Mohamed Mamoun
(The Knowledge and Human Development Authority)
Best Outsourced Client Account Manager
Hassan Al Mullah
(Telecom and Digital Regulatory Authority)
Middle East Call Centre Awards 2023 Judges
Jury Panel 2023