Contact for support
+971 (4) 3329211
+971 (4) 3329211
Our range of training courses is impressive, the results even more so
Essential for new hires, necessary as a refresher
Key roles require specific knowledge and skills, especially in areas such as coaching, quality assurance, and workforce management
Experience and ongoing development are necessary to achieve peak performance, and this can be validated through the INSIGHTS Personal Certification Scheme
Unique programs guaranteed to deliver step change improvement in specifically required areas of expertise
Your one-stop shop for regionally-honed and experience-driven guidance
From initial planning and dimensioning to ongoing growth and value creation, INSIGHTS will guide your strategic evolution seamlessly
The starting point for many development initiatives and our established way to improve your effectiveness and efficiency metrics while taking advantage of your market’s opportunities
CX initiatives require imagination and intra-department coordination, especially when it comes to customer retention and loyalty. Our branded CX practice is the best (and only regional) option to achieve genuinely transformative customer behaviours.
Our Outsourcing services are unique and comprehensive and include the RFP process, Service Level Agreement creation, and ongoing OSP governance, all necessary steps to ensure a successful Outsourcing partnership.
New technologies have many potential benefits, but avoiding the SBO syndrome and ensuring you deliver the RoI that senior management expects is imperative – our new technology services around planning and preparation deliver what you require here.
Our advice will be honest, frank and transparent. Our goal is to become your Trusted Advisor and in the process maximise your RoI.
The only internationally recognised, branded CEM consulting organisation in the ME. Our team are uniquely experienced, certified and respected by the global CEM community.
INSIGHTS has been the main regional protagonist for call centres/CEM for over 25 years. Through innumerable events, training/consulting engagements, awards initiatives, etc, we have gathered unrivalled knowledge and data on the most common mistakes made by regional operators, the most risky pitfalls of call centre implementation and perhaps, most importantly, the critical success factors.
INSIGHTS’ boast an impressive list of regional clients and have been involved with the region’s most innovative operations, many of which have gone on to win international awards and recognition.
From banking and insurance to wealth manage ent and securities distribution, we dedicate financial on services the teams serve all major sectors.
From banking and insurance to wealth manage ent and securities distribution, we dedicate financial on services the teams serve all major sectors.
From banking and insurance to wealth manage ent and securities distribution, we dedicate financial on services the teams serve all major sectors.
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