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Middle East Call Centre/CX Awards 2021
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Essential Planning and Operational Skills for Contact Centre Managers
May 26-27, 2021
Dubai, UAE

Survey Design & Data Analysis Workshops

Survey Design Workshop
Oct 26-27, 2021
Dubai, UAE
Data Analysis Workshop
Oct 28, 2021
Dubai, UAE


Problem Recognition

Call Centre Challenges & Priorities

HOW TO AVOID A BAD OUTSOURCING DECISION



Middle East Call Centre &
CX Conference 2021

Dubai

Creating Your
"Next-Gen"
Contact Centre

Oct 27-28, 2021 - Dubai, UAE

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Middle East Call Centre &
CX Awards 2021

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Middle East Call Centre Awards 2021 >>

Forthcoming Seminars

Essential Planning & Operations Skills Seminar

May 26-27, 2021
Dubai, UAE

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Survey Design & Data Analysis Workshop

Oct 26-28, 2021 - Dubai, UAE

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INSIGHTS FLAGS Certification


INSIGHTS FLAGS Certification

Your Most Effective Route To Rapid Performance Improvement

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INHOUSE TRAINING COURSES


INSIGHTS Competency Based Call Centre Training For Agents, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

More Details >> Mashreq Bank


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