INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-
– Regional Experience (25+ years serving the regional industry) – Industry journals (spearheaded by “Telephony Middle East” magazine and the Customer Middle East online portal – see www.customer-me.com). Official regional licensee for Contact Center Pipeline publication – International Accreditation with recognised Global Industry bodies – Accredited, In-house Call Centre Training Programs (English & Arabic) – Certified Call Centre Management Training Programs – Call Centre Trainer Certification Programs – Call Centre Training Material and Associated Resources – Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai – Call Centre Consulting and other Professional Services – Developer of the Call Centre Lifecycle Development System – Organizes the Annual Middle East Call Centre Awards – Developer of the Sentio Development, QA & Certification System