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Call Centre & CX Awards 2024
Annual INSIGHTS Middle East
Call Centre & CX Awards 2023
Are You The Best? – Have Your Achievements Recognized & Validated
* Unmatched Validation & Peer Judging Processes
* Multiple Support Options To Help You Produce An Outstanding Submission
* New Awards Format For Sites, Individuals, Problem Solvers & Future Planners
* A Proven Initiative To Foster Teamwork, Kickstart Improvement Initiatives & Accelerate Development
+ So Much More
* Have You Allocated Your Call Centre Resources For Maximum Return?
* Do You Know, & Are You Meeting Your Customers Expectations?
* Is Your Call Centre The Best In It’s Category Or Even Amongst It’s Peers?
* New Awards To Recognize The Wisdom & Effectiveness Of Outsourcing
* Multiple Awards Recognising Excellence In Outsourcing Operations, Management & Reporting
* Mutually Beneficial Benefits That Arose As A Result Of Establishing A Win-Win Relationship
* Is Your CX Initiative Purposefully Supported & Driven By Senior Management?
* How Good Is Your CX Modelling Methodology At Driving The Required Customer Behaviours?
* Do You Have A Creditable CX Value Proposition That Can Demonstrate A Positive RoI?
The INSIGHTS Awards Are
The Unequivocal World Leader In
Peer-selected, Evidence-based
Call Centre/CX Awards
INSIGHTS Awards'23 Outline Timeline
Mar 1, 2023
Competition Opens
July 25, 2023
Sept 7, 2023
Main Awards Submission Deadline
Sept 21, 2023
Problem Solver/FPI Submission Deadline
Oct 5, 2023
Regional Judging Panel
Oct 19, 2023
Awards Gala Dinner Night
Awards Awareness Day – July 25, 2023
Discover How To :-
* Prepare a better Awards submission.
* Decide which Awards are the best ones for you to focus on.
* Build a team that is driven to showcase your call centre in its best light.
* Avoid the most common and most costly (marking-wise) submission errors that many organisations make.
* Emulate the most common success traits of previous Call Centre Awards winners.
And In The Process :-
* Reach out to other parts of the organisation & help them understand the call centre’s value proposition
* Reinforce your call centre’s team culture
* Understand a proven Call Centre life-cycle development model and how you can leverage it for continuous, ongoing improvement.
* Ensure you are selected for the regional Awards judging panel.
Check Out The Following Options
To Increase Your Chances To Win
Proven Ways To Improve Your Awards Submission
![Insights Courses](https://insights-me.com/wp-content/uploads/2023/03/courses.jpg)
Attend INSIGHTS courses such as “CEM Essentials” & “Essential Planning and Operational Skills for Contact Centre Managers” to understand more about key ideas and methodologies driving continuous call centre improvement.
![Insights FLAGS](https://insights-me.com/wp-content/uploads/2023/03/flags.jpg)
Participating in an INSIGHTS FLAGS initiative not only guarantees you a FLAGS Pioneer Award but the extra awareness and insights needed to produce a superior Awards submission.
![preparation](https://insights-me.com/wp-content/uploads/2023/03/preparation.jpg)
Our new “Problem-Solver” category opens up multiple opportunities for pre-MECC conference delivery critique and refinement.