As the Middle East’s contact center landscape evolves, companies are faced with rapidly advancing technologies, shifting customer expectations, and the changing dynamics of outsourcing. This exclusive half-day session invites industry thought leaders to engage in collaborative design thinking, addressing these critical challenges and identifying innovative solutions tailored to the region.
Join us for an interactive and insightful session focused on:
* Digital Transformation* – Harnessing the power of automation, self-service, and AI to elevate customer experiences.
* Customer Experience and Customer Service* Crafting customer-centric strategies that meet the demands of today’s market.
* The Changing Face of Outsourcing * Redefining outsourcing models to align with local and global trends.
For Contact Center Industry Thought Leaders, Digital Transformation Experts, CX Specialists, Outsourcing Strategists
– Innovative solutions for implementing **AI, automation, and self-service** technologies.
– New strategies for enhancing **customer experience** and driving satisfaction.
– Practical insights into the future of **outsourcing** in the Middle East.
– Prototypes and actionable concepts to drive **business transformation**.
This event is designed for senior leaders and professionals in the contact center industry, including:
To collaboratively design innovative solutions addressing the key challenges and opportunities in Digital Transformation, Customer Experience, and Outsourcing for Middle Eastern companies.
Insights
Insights
Fellow
Insights
IBM Fellow
Insights
