As the Middle East’s contact center landscape evolves, companies are faced with rapidly advancing technologies, shifting customer expectations, and the changing dynamics of outsourcing. This exclusive half-day session invites industry thought leaders to engage in collaborative design thinking, addressing these critical challenges and identifying innovative solutions tailored to the region.
* Digital Transformation* – Harnessing the power of automation, self-service, and AI to elevate customer experiences.
* Customer Experience and Customer Service* – Crafting customer-centric strategies that meet the demands of today’s market.
* The Changing Face of Outsourcing * – Redefining outsourcing models to align with local and global trends.
For Contact Center Industry Thought Leaders, Digital Transformation Experts, CX Specialists, Outsourcing Strategists
– Innovative solutions for implementing **AI, automation, and self-service** technologies.
– New strategies for enhancing **customer experience** and driving satisfaction.
– Practical insights into the future of **outsourcing** in the Middle East.
– Prototypes and actionable concepts to drive **business transformation**.
This event is designed for senior leaders and professionals in the contact center industry, including:
To collaboratively design innovative solutions addressing the key challenges and opportunities in Digital Transformation, Customer Experience, and Outsourcing for Middle Eastern companies.
