About Insights – My Blog

Successfully Providing Business Solution from 25 years

Overview

INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

Regional Experience (over 25 years serving the regional industry)
Industry journals and subject matter content – official regional licensee for Contact Center Pipeline publication
International Accreditation with leading industry players – Sentio, G-CEM, Brad Cleveland, Great Brook, etc.
Accredited, In-house Call Centre Training Programs (English & Arabic)
Certified Call Centre Management Training Programs
Call Centre Trainer Certification Programs
Call Centre Training Material and Associated Resources

Specific Expertise on the Government of Dubai Contact Centre Standards (As The Creator), the UAE Federal 7 Stars Rating System & ISO 18295 Contact Centre Attainment.
Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai. Recently launched the CX AI show.
Call Centre/CX Consulting and other Professional Services.
Developer of the Call Centre Lifecycle Development System.
Organizes the Annual Middle East Call Centre Awards.
Established the Middle East Customer Experience Executive Council (CXExCo) in 2015.
Access to a broad range of internationally recognised, certified and accredited Contact Management industry professionals.

INSIGHTS Value Proposition

Independent

Our advice will be honest, frank and transparent. Our goal is to become your Trusted Advisor and in the process maximise your RoI.

Expertise

The only internationally recognised, branded CEM consulting organisation in the ME. Our team are uniquely experienced, certified and respected by the global CEM community.

Experience

INSIGHTS has been the main regional protagonist for call centres/CEM for almost 25 years. Through innumerable events, training/consulting engagements, awards initiatives, etc, we have gathered unrivalled knowledge and data on the most common mistakes made by regional operators, the most risky pitfalls of call centre implementation and perhaps, most importantly, the critical success factors.

Proven Success Record

INSIGHTS’ boast an impressive list of regional clients and have been involved with the region’s most innovative operations, many of which have gone on to win international awards and recognition.