INSIGHTS
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INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS 2022

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS 2022

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS 2022

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS 2022

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS 2022



INSIGHTS 25 Years

Annual INSIGHTS Middle East Call Centre & CX Awards 2022

Call Centre Awards 2022 Middle East CX Awards Problem Solver Awards Future Plan Initiative


Are You The Best? - Have Your Achievements Recognized & Validated

  • Unmatched Validation & Peer Judging Processes
  • Multiple Support Options To Help You Produce An Outstanding Submission
  • New Awards Format For Sites, Individuals, Problem Solvers & Future Planners
  • A Proven Initiative To Foster Teamwork, Kickstart Improvement Initiatives & Accelerate Development
+ So Much More

Call Centre

  • Have You Allocated Your Call Centre Resources For Maximum Return?
  • Do You Know, & Are You Meeting Your Customers Expectations?
  • Is Your Call Centre The Best In It's Category Or Even Amongst It's Peers?

CX

  • Is Your CX Initiative Purposefully Supported & Driven By Senior Management?
  • How Good Is Your CX Modelling Methodology At Driving The Required Customer Behaviours?
  • Do You Have A Creditable CX Value Proposition That Can Demonstrate A Positive RoI?

Clients That Outsource

  • New Awards To Recognize The Wisdom & Effectiveness Of Outsourcing
  • Multiple Awards Recognising Excellence In Outsourcing Operations, Management & Reporting
  • Mutually Beneficial Benefits That Arose As A Result Of Establishing A Win-Win Relationship





Find Out By Participating In The 16th Annual INSIGHTS Awards Competition

The INSIGHTS Awards Are
The Unequivocal World Leader In
Peer-selected, Evidence-based
Call Centre/CX Awards



INSIGHTS Awards'22 Outline Timeline

February 1, 2022Competition Opens
Aug 4, 2022 Awards Awareness Day
September 1, 2022 Closing Date For Submissions
September 15, 2022 Closing Date For Problem-Solver & Future Plan Initiative Awards Submissions
September 2 - September 29, 2022 International Judging
September 29, 2022 Regional Judging Panel
October 13, 2022 Awards Night Gala Dinner




Click Here To Check Out Our Problem Solver &
Future Plan Initiative Awards




Awards Awareness Day - Aug 4, 2022


Discover How To :-

  • Prepare a better Awards submission.
  • Decide which Awards are the best ones for you to focus on.
  • Build a team that is driven to showcase your call centre in its best light.
  • Avoid the most common and most costly (marking-wise) submission errors that many organisations make.
  • Emulate the most common success traits of previous Call Centre Awards winners.

And In The Process :-

  • Reach out to other parts of the organisation & help them understand the call centre's value proposition
  • Reinforce your call centre's team culture
  • Understand a proven Call Centre life-cycle development model and how you can leverage it for continuous, ongoing improvement.
  • Ensure you are selected for the regional Awards judging panel.




Check Out The Following Options
To Increase Your Chances To Win


Proven Ways To Improve Your Awards Submission
Courses

Attend INSIGHTS courses such as "CEM Essentials" & "Essential Planning and Operational Skills for Contact Centre Managers" to understand more about key ideas and methodologies driving continuous call centre improvement.

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FLAGS

Participating in an INSIGHTS FLAGS initiative not only guarantees you a FLAGS Pioneer Award but the extra awareness and insights needed to produce a superior Awards submission.

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Preparation

Our new "Problem-Solver" category opens up multiple opportunities for pre-MECC conference delivery critique and refinement.

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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on Oct 13.)