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Annual Middle East Call Centre 2009 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year

Nawras

Call Centre Manager Of The Year (>70 seats)

Humaira Majid, Call Centre Manager, cts and Steve Davies, Head of Contact Centres

Call Centre Manager Of The Year (<71 Seats)

Nafisa Salah Taha, Call Centre Manager, ADDC

Best Large Call Centre (>70 Seats)

Dnata Contact Centre

Best Medium Call Centre (31-70 Seats)

Emirates Group

Best Small Call Centre (<31 Seats)

Sharjah Islamic Bank

Best New Call Centre

RTA

Call Centre OSP Of The Year

cts

Best Large OSP (>300 Seats)

Spanco GKS

Best Medium OSP (71-300 Seats)

Infoline

Best New OSP

Extensya

Best Internally Developed Call Centre Application

Saudi Commission For Tourism & Antiquities

Longevity Award

cts

Best Quality Assurance Program

Sharjah Islamic Bank

Best Retention & Motivation Program

Nawras

Best Call Centre Technology Platform

Alinma Bank

Best Career And Skills Path

Nawras

Best Service To Sales Program

cts

Best Reporting Systems And Processes

Sybrid

Best Recession Busting Program

Aramex Dubai





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on Oct 13.)