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Annual Middle East Call Centre 2012 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year (Strategically Aligned)

Vodafone Qatar

Call Centre Manager Of The Year (Ambassador)

Khurram Iqbal, Cupola Teleservices Ltd

Best Medium Call Centre (31-70 Seats)

RTA Salik

Best Small Call Centre (<31 Seats)

DHL Qatar

Market Pioneer

bpo+

Market Pioneer

Contact Center Company

Best New Call Centre

Bank AlJazira

Best Government Call Centre - Utilities

ADDC

Best Government Call Centre Support

Roads & Transport Authority RTA

Call Centre Manager Of The Year (<71 Seats)

Barbs Bold, OSN

Call Centre OSP Of The Year (Ambassador)

Cupola Teleservices Ltd

Best Large OSP (>300 Seats)

Smart Link

Best Medium OSP (71-300 Seats)

CrysTelCall

Best New OSP

Silah Gulf

Best Recruitment Program

City Services Consultancy

Best Quality Assurance Program

City Services Consultancy

Best Retention & Motivation Program

The Resource Group (TRG Pakistan)

Best Career & Skills Path

SCECO

Best Call Centre Technology Platform

Silah Gulf

Best Internally Developed Application

Vodafone Qatar

Best Sales Program

Cupola Teleservices Ltd

Best Lead Generation Program

Abdul Latif Jameel

Best Win-back Program

OSN

Best Facilities

Etihad Airways

Best VOC Program - Large Company (>1000 Employees)

Qtel

Best VOC Program - Medium Company (100-1000 Employees)

Vodafone Qatar

Best VOC Program - Small Call Centre

National Water Company

Longevity Award

Cupola Teleservices Ltd.

Best Reporting Systems And Processes

Silah Gulf

Best Call Centre Help Desk

Emirates IT

Best Quality Of Submission

Etihad Airways

Outstanding Industry Service

Hilti Emirates LLC

Talent Award - Best Essay

Heba Saeed, Vodafone Qatar

Talent Award - Best Music Video

Vodafone Qatar





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on Oct 13.)