INSIGHTS

Annual Middle East Call Centre 2010 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year (Strategically Aligned)

Vodafone

Call Centre Manager Of The Year (Ambassador)

Hanief Sallie, Call Centre Manager, mbs

Call Centre Manager Of The Year (<71 Seats)

Patrick I'Anson, Call Centre Manager, Emirates IT

Best Large Call Centre (>70 Seats)

Mashreq Bank

Best Medium Call Centre (31-70 Seats)

Smartlink-NAS Project

Best Small Call Centre (<31 Seats)

ADDC

Best New Call Centre

ictQATAR

Call Centre OSP Of The Year (Ambassador)

Spanco GKS

Best Medium OSP (71-300 Seats)

MENA Business Services

Best Small OSP (<71 Seats)

Aramex

Best Health Call Centre

KFMC

The Best Government/Public Services Call Centre

ADDC

Best Quality Assurance Program

Aramex

Best Recruitment Program

Vodafone

Best Retention & Motivation Program

Dubai Bank

Best Internally Developed Application

ADDC

Best Career And Skills Path

Vodafone

Best Call Centre Technology Platform

Fedex

Best Winback Program

National Water Company

Best Recession Busting Program

Dubai Bank

Best Reporting Systems & Processes

CrysTelCall

Longevity Award

Spanco GKS

Middle East Call Centre Awards Night 2010 At A Glance






×

INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 22.)