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Annual Middle East Call Centre 2018 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Awards Winners

Call Centre Of The Year (Strategically Aligned)

Mashreq Bank

Best Call Centre Manager (>300 Seats)

Sumit Bhatia, Mashreq Bank

Best OSP Account Manager

Anas Ali Abdullah, rta - 8009090

Best Client Account Manager

Shabana Abdul Rasheed Shah, AVAYA

Best Large Call Centre (Operationally, >70 Seats)

Citibank NA

Best New Call Centre

RAK Insurance

Best Medium Help Desk (31-70 Seats)

VIVA Telecom Kuwait

Best Government Outsource Service Provider

Intelenet Global Services FZ LLC

Best Mega Outsource Service Provider (>600 Seats)

Contact Center Co (CCC)

Best Mega Outsourced Call Centre (>300 Seats)

Human Resources Development Fund (HRDF) - Smartlink

Best Outsourced Call Centre

Emirates Identity Authority - dnata

Best Medium Outsourced Call Centre (30 - 70 Seats)

RTA - SALIK - Transcore

Best Government Outsourced Call Centre (Support)

Emirates Identity Authority - dnata

Best Large Outsourced Call Centre (71-300 Seats)

RTA - 8009090 - AVAYA

Best Government Outsourced Call Centre (Lifestyle)

RTA - 8009090 - AVAYA

Best CX Company of the Year

Mashreq Bank

Best CX Manager of the Year

Amjad Adnan Naim, Mashreq Bank

INSIGHTS FLAGS Pioneer

UAE MOHRE

President's Pick - Female Empowerment Problem Solver

Contact Centre Co (CCC)

President's Pick - OSP Best Practices Problem Solver

UAE MOHRE

President's Pick - Social Inclusiveness Problem Solver

Silah Gulf

Industries' Leading Call Centres

Best Industry Call Centre (Telecoms) - VIVA Telecom Kuwait
Best Industry Call Centre (Banking) - Al Ahli Bank of Kuwait
Best Industry Call Centre (Travel) - dnata Travel
Best Industry Call Centre (Financial Services) - RAK Insurance
Best Government Call Centre (Support) - Tamkeen
Best Government Call Centre (Lifestyle) - RTA Despatch

Regional Problem Solver

Contact Center Co (CCC)
Silah Gulf
Burgan Bank
Mashreq Bank
UAE MOHRE
Viva Kuwait
Citibank
Bank Muscat
Bank Nizwa

Top 3 Problem Solvers

Contact Center Co (CCC)
Silah Gulf
UAE MOHRE

Middle East Call Centre Awards 2018 Judges

Suresh John, Citibank
Youssef Naji, Viva Kuwait
Shaurya Bhasin, Bank Muscat
Amal Mohamed Jehad, Tamkeen
Sumaya Mahmood Al Attar, rta Despatch
Sami Babkeer, Tadawul
Lavanya Priya, AlNabooda Autos
Humphrey Davis, Virgin Mobile
Anas Abdulla Derham, rta 8009090
Shane Enchelmaier, rta Salik
Amjad Naim, Mashreq Bank






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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on Oct 13.)