awards2023-Winners - Insights Middle East

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Annual Middle East Call Centre 2023 Awards Winners

Best Large Call Centre (Operationally, 71-300 Seats)

Best Large Call Centre (Operationally, 71-300 Seats)

Ooredoo, Oman

Best Public Services Call Centre Of The Year - Critical

Best Public Services Call Centre Of The Year - Critical

King Faisal Specialist Hospital & Research Centre & 2P

Best Public Services OSP Of The Year

Best Public Services OSP Of The Year

SILAH GULF

Best Mega Outsourced Helpdesk (Operationally, >300 Seats)

Best Mega Outsourced Helpdesk (Operationally, >300 Seats)

Bahrain Government Services Contact Centre

Best Small Call Centre (Operationally, <31 Seats)

Best Small Call Centre (Operationally, <31 Seats)

Abu Dhabi National Insurance Company (ADNIC)

Best industry Call Centre - Insurance

Best industry Call Centre - Insurance

Abu Dhabi National Insurance Company (ADNIC)

Best Medium Outsourced Call Centre (Operationally, 31-70 Seats)

Best Medium Outsourced Call Centre (Operationally, 31-70 Seats)

SALIK

Best Small Outsourced Helpdesk <31 Seats

Best Small Outsourced Helpdesk <31 Seats

SALIK

Best Large Outsourced Call Centre (Operationally, 71-300 Seats)

Best Large Outsourced Call Centre (Operationally, 71-300 Seats)

Saudi Tourism Authority

Best Government Outsourced Helpdesk

Best Government Outsourced Helpdesk

Mohammed Bin Rashid Housing Est.

Best Medium Call Centre (Operationally, 31-70 Seats)

Best Medium Call Centre (Operationally, 31-70 Seats)

AW Rostamani Group

Best Industry Call Centre - Conglomorate

Best Industry Call Centre - Conglomorate

AW Rostamani Group

Best Mega Outsourced Call Centre (Operationally, >300 Seats)

Best Mega Outsourced Call Centre (Operationally, >300 Seats)

Citizen’s Account Program

Best Public Services Call Centre Of The Year - Lifestyle

Best Public Services Call Centre Of The Year - Lifestyle

Rafed for Transportation Services

Best Industry Call Centre - Sustainability

Best Industry Call Centre - Sustainability

National Center for Wildlife

Best Public Services Call Centre Of The Year - Support

Best Public Services Call Centre Of The Year - Support

Ministry of Education

BPO Of The Year

BPO Of The Year

Smart Link

Best Industry Call Centre - Collections

Best Industry Call Centre - Collections

Real Estate Development Fund

Best Public Services Call Centre Of The Year - Value

Best Public Services Call Centre Of The Year - Value

Ministry of Investment

Best Public Services Call Centre Of The Year - Monopoly

Best Public Services Call Centre Of The Year - Monopoly

Saudi Commission for Health Specialties

Best Industry Call Centre - Transportation

Best Industry Call Centre - Transportation

Saudi Aarbia Railways

Outsourced Call Centre of the Year

Outsourced Call Centre of the Year

Dubai Health Authority

Outsourced Helpdesk of The Year

Outsourced Helpdesk of The Year

Ministry of Human Resources & Emiratisation

Call Centre OSP Of The Year (Ambassador)

Call Centre OSP Of The Year (Ambassador)

Cupola

Longevity Award (Longest Customer Contract)

Longevity Award (Longest Customer Contract)

Cupola

Best New Outsourced Call Centre

Best New Outsourced Call Centre

The Knowledge and Human Development Authority

CX Company of the Year

CX Company of the Year

Telecom and Digital Regulatory Authority

Best Small Outsourced Call Centre (Operationally, <31 Seats)

Best Small Outsourced Call Centre (Operationally, <31 Seats)

Dubai Chamber

Best Medium Outsourced Helpdesk (Operationally, 31 – 70 Seats)

Best Medium Outsourced Helpdesk (Operationally, 31 – 70 Seats)

ETIHAD Water and Electricity

Best Public Services Call Centre Of The Year - Enforcement

Best Public Services Call Centre Of The Year - Enforcement

Dubai Public Prosecution

Best Call Centre Manager (31-70 Seats)

Best Call Centre Manager (31-70 Seats)

Mohamed Mamdouh

(AW Rostamani Group)

Best OSP Account Manager

Best OSP Account Manager

Ahamed Shaheen

(Cupola)

Best Helpdesk Manager Of The Year (<31 Seats)

Best Helpdesk Manager Of The Year (<31 Seats)

Mohamed Mamoun

(The Knowledge and Human Development Authority)

Best Outsourced Client Account Manager

Best Outsourced Client Account Manager

Hassan Al Mullah

(Telecom and Digital Regulatory Authority)

Middle East Call Centre Awards 2023 Judges

Middle East Call Centre Awards 2023 Judges

Jury Panel 2023

Work With The Best Consulting Team

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