- +971 (4) 3329211
- admin@insights-me.com
- Mon - Fri: 9:00 - 17:00
Menu
upcoming new event Inside GITEX GLOBAL '24, OCT 16, 2024
The Region’s Prime CX/AI Guidance Forum
CX AI ’24
New Ideas, Strategies & Best Practices
Days
Hours
Minutes
Seconds
New ideas, strategies and Tactics CX AI ’24
Runs alongside GITEX Global 2024
Event Sponsors
CX AI ’24
AI Is Revolutionising Customer Experience Strategies
New Ai based Versions Are Proliferating For:
Virtual Agents/Chatbots
Natural Language Processing
Speech Analytics
Predictive Analytics
Interaction Routing
Sentiment Analysis
Knowledge Management
And The Results Are In-
More Personalised Customer Interactions
(Leading To Higher Customer Retention & Advocacy)
Increased Operational Efficiency (Including Lower Costs)
Improved Employee Engagement
Raised Brand Awareness
And Don’t Forget, The Key Benefit
Happier Senior Management
Event Speakers
Stefania Covatta
Usman Wattoo
Neville Perry
Oct 16, Dubai, 2024
An Up-to-date Guide To Making
Optimum AI for CX Choices
Outline Program To Cover Topics Such As
CX AI Potential & Reality
Digital Transformation Planning To Incorporate AI
Delivering Omnichannel CX In the Age Of AI
AI-powered Customer Experience
AI-enabling Customer Feedback Management
Reimagining CX Analytics In The New AI Era
The Roadmap To CX AI Success
CX AI ’23 Day – Oct 18
Choose Your Sessions
Session 1
9.00 am – 9.30 am
Chairs Opening Remarks regarding CX AI’s potential and reality in the region
Chairman, Sentio
9.30 am – 10.00 am
Delivering Omnichannel CX In The Age of AI
Neville Perry, Managing Director, Vocalcom, Middle East
10.00 am – 10.30 am
Leveraging Conversational AI and Generative AI to Deliver Extraordinary CX and AX
Usman Wattoo, VP Sales, Kore.ai
10.30 am – 11.00 am – Break/Networking
11.00- 11.30 am
Planning your AI powered human centric experience orchestration project
Stefania Covatta, Genesys
11.30 am -12.00 noon
The Roadmap To CX AI Success
Chairman, Sentio
12.00 noon – 12.30 pm
Q & A Session & Closing Remarks
12.30 pm – 1.30 pm – Break/Networking
Session 2
1.30 pm – 2.00 pm
Chairs Opening Remarks regarding CX AI’s potential and reality in the region
Chairman, Sentio
2.00 pm – 2.30 pm
Delivering Omnichannel CX In The Age of AI
Neville Perry, Managing Director, Vocalcom, Middle East
2.30 pm – 3.00 pm
Leveraging Conversational AI and Generative AI to Deliver Extraordinary CX and AX
Usman Wattoo, VP Sales, Kore.ai
3.00 pm – 3.30 pm – Break/Networking
3.30 pm – 4.00 pm
Planning your AI powered human centric experience orchestration project
Stefania Covatta, Genesys
4.00 pm – 4.30 pm
The Roadmap To CX AI Success
Chairman, Sentio
4.30 pm – 5.00 pm
Q & A Session & Closing Remarks
Get Invited
Get Directions to the Event Venue
Event Venue:
Al ain meeting room K, above hall 4, Gitex '24
Address:
Trade Centre - Trade Centre 2 - Dubai, U.A.E