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Annual Middle East Call Centre 2025 Awards Winners

Best Industry Call Centre - Real Estate -

Best Industry Call Centre - Real Estate -

Real Estate Registry

Best Industry Call Centre - Telecoms -

Best Industry Call Centre - Telecoms -

Virgin Mobile UAE

Best Industry Call Centre - Education -

Best Industry Call Centre - Education -

Tatweer Educational Technologies (TETCO)

Best Small Call Centre (<31 Seats)

Best Small Call Centre (<31 Seats)

BinSina Pharmacy – Al Khayyat Investment Group

Government Call Centre of the Year

Government Call Centre of the Year

Emirates Transport

Best Medium Outsourced Call Centre (31–70 Seats)

Best Medium Outsourced Call Centre (31–70 Seats)

Mudad

Best Public Services Call Centre - Value -

Best Public Services Call Centre - Value -

National Center for Wildlife

Best New Outsourced Call Centre

Best New Outsourced Call Centre

Quality of Life Program

Best Large Call Centre (71–300 Seats)

Best Large Call Centre (71–300 Seats)

Real Estate Registry

Best Small Outsourced Helpdesk (<31 Seats)

Best Small Outsourced Helpdesk (<31 Seats)

Salik Company PJSC

Best Public Services Call Centre

Best Public Services Call Centre

Saudi Arabia Railways

Best Government Outsourced Call Centre

Best Government Outsourced Call Centre

Saudi Commission for Health Specialties

Best Medium Outsourced Helpdesk (31–70 Seats)

Best Medium Outsourced Helpdesk (31–70 Seats)

SAUDI REEF

Best Mega OSP (>600 Seats)

Best Mega OSP (>600 Seats)

Smartlink BPO

Best Outsourced Large Call Centre (71–300 Seats)

Best Outsourced Large Call Centre (71–300 Seats)

Tatweer Educational Technologies (TETCO)

CX Manager of the Year

CX Manager of the Year

Mazen Al Orf
(Real Estate Registry)

Best Call Centre Manager

Best Call Centre Manager

Hossam Ibrahim
(BinSina Pharmacy – Al Khayyat Investment Group)

Best Call Centre Manager

Best Call Centre Manager

Aisha Al Falasi
(Emirates Transport)

Problem Solver – Outstanding AI Initiative

Problem Solver – Outstanding AI Initiative

Human Resources Development Fund

Problem Solver – Workforce Management

Problem Solver – Workforce Management

B2C

Call Centre of the Year – Strategically Aligned

Call Centre of the Year – Strategically Aligned

Real Estate Registry

Call Centre OSP of the Year – Industry Ambassador

Call Centre OSP of the Year – Industry Ambassador

Smartlink BPO

CX Company of the Year

CX Company of the Year

Real Estate Registry

Outsourced Call Centre of the Year

Outsourced Call Centre of the Year

Salik Company PJSC

Outsourced Helpdesk of the Year

Outsourced Helpdesk of the Year

SAUDI REEF

Visionary Leader

Visionary Leader

Wael Al Haj Ali (Smartlink)

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Dubai, UAE
+971 (4) 3329211
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Guiding Middle East Contact Centre Professionals To Over-Achieve On Their Strategic & Operational Objectives By Virtue Of A Wealth Of Unmatched Regional Expertise & Experience.

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