Awards2024-Winners - Insights Middle East

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Annual Middle East Call Centre 2024 Awards Winners

Best Industry Call Centre - Insurance -

Best Industry Call Centre - Insurance -

ADNIC

Best Industry Call Centre - Sustainability -

Best Industry Call Centre - Sustainability -

National Center for Wildlife

Best Industry Call Centre - Collections -

Best Industry Call Centre - Collections -

Real Estate Development Fund

Best Industry Call Centre - Automobile -

Best Industry Call Centre - Automobile -

AlSayer Holding

Best Industry Call Centre - Energy -

Best Industry Call Centre - Energy -

Emirates National Oil Company

Best Industry Call Centre - Healthcare -

Best Industry Call Centre - Healthcare -

Emirates Health Services

Best Small Call Centre (Operationally, <31 Seats)

Best Small Call Centre (Operationally, <31 Seats)

ADNIC

Best Medium Call Centre (Operationally, 31-70 Seats)

Best Medium Call Centre (Operationally, 31-70 Seats)

AW Rostamani Group

Best Large Call Centre (Operationally, 71-300 Seats)

Best Large Call Centre (Operationally, 71-300 Seats)

Bank Muscat

Best Government Outsourced Call Centre

Best Government Outsourced Call Centre

Ministry of Human Resources & Emiratisation

Best Small Outsourced Call Centre (Operationally, <31 Seats)

Best Small Outsourced Call Centre (Operationally, <31 Seats)

Rafed for Transportation Services

Best Medium Outsourced Call Centre (Operationally, 31 – 70 Seats)

Best Medium Outsourced Call Centre (Operationally, 31 – 70 Seats)

Salik

Best Large Outsourced Call Centre (Operationally, >300 Seats)

Best Large Outsourced Call Centre (Operationally, >300 Seats)

Human Resources Development Fund

Best Mega Outsourced Call Centre (Operationally, >300 Seats)

Best Mega Outsourced Call Centre (Operationally, >300 Seats)

Citizen Account’s Program

Best New Outsourced Helpdesk

Best New Outsourced Helpdesk

Mudad

Best Government Outsourced Helpdesk

Best Government Outsourced Helpdesk

Saudi Commission for Health Specialties

Best Small Outsourced Helpdesk (Operationally, <31 Seats)

Best Small Outsourced Helpdesk (Operationally, <31 Seats)

National Center for Wildlife

Best Medium Outsourced Helpdesk (Operationally, 31 – 70 Seats)

Best Medium Outsourced Helpdesk (Operationally, 31 – 70 Seats)

Ministry of Investment

Best Mega OSP (>600 Seats)

Best Mega OSP (>600 Seats)

Teleperformance KSA

Best Call Centre Manager (<31 Seats)

Best Call Centre Manager (<31 Seats)

Mutaz Samih Al Khatib
(ADNIC)

Best Call Centre Manager (31-70 Seats)

Best Call Centre Manager (31-70 Seats)

Ahmad Salloum
(AlSayer Holding)

Best Call Centre Manager (71-300 Seats)

Best Call Centre Manager (71-300 Seats)

Njoud Alshammari
(Alinma Bank)

CX Manager Of The Year

CX Manager Of The Year

Shaurya Bhasin
(Bank Muscat)

Best Outsourced Client Account Manager

Best Outsourced Client Account Manager

Eman Al Hosany
(Ministry of Human Resources & Emiratisation)

Outsourced Call Centre Of The Year

Outsourced Call Centre Of The Year

Ministry of Human Resources & Emiratisation

Outsourced Helpdesk Of The Year

Outsourced Helpdesk Of The Year

Salik

Call Centre OSP Of The Year (Ambassador)

Call Centre OSP Of The Year (Ambassador)

SmartLink

CX Company Of The Year

CX Company Of The Year

AW Rostamani Group

Call Centre Of The Year (Strategically Aligned)

Call Centre Of The Year (Strategically Aligned)

Alinma Bank

Customer Retention - Leader Of The Year

Customer Retention - Leader Of The Year

Wael Al Haj Ali
(SmartLink)

Awards '24 Jury Panel

Awards '24 Jury Panel

Work With The Best Consulting Team

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