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About Insights

INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

– Regional Experience (25+ years serving the regional industry)
– Industry journals (spearheaded by “Telephony Middle East” magazine and the Customer Middle East online portal – see Official regional licensee for Contact Center Pipeline publication
– International Accreditation with recognised Global Industry bodies
– Accredited, In-house Call Centre Training Programs (English & Arabic)
– Certified Call Centre Management Training Programs
– Call Centre Trainer Certification Programs
– Call Centre Training Material and Associated Resources
– Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai
– Call Centre Consulting and other Professional Services
– Developer of the Call Centre Lifecycle Development System
– Organizes the Annual Middle East Call Centre Awards
– Developer of the Sentio Development, QA & Certification System

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