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Contact Centre Upgrade ‘23 Forum 

May 31 -June 1

Get Up-To-Date Guidance On

Digital Transformation – CX Tactics – Increased Operational Efficiency -Outsourcing Options & More

Key benefits and bonuses:

✓ Up-to-date presentations on key industry topics, eg generative AI

✓ Scheduled consultancy sessions with subject matter experts

✓ Special event offers from participating vendors

✓ Free daily prize draw

✓ Free subscription to leading monthly industry magazine – premium analysis on fast moving contact centre industry trends

Event Sponsors

Provisional CCU ’23 Presentation Program – May 31, repeated June 1

Gain from industry experts on trending Contact Centre topics

9.30 am – 10.00 am – Creating A Realistic CX Plan That Maximises Your RoE (Return on Effort)

10.00 am – 10.30 am – Contact Centre Upgrade Priorities – Key Considerations & Areas of Focus

10.30 am – 11.00 am – Taking Advantage of Generative AI for Contact Centres

Coffee Beak/Vendor Discussions

11.30- 12.00 pm – Plotting Your Current & Future Position On The Contact Centre Evolution Roadmap

12.00 pm -12.30 pm – Getting Your Contact Centre Digital Transformation Plan Right

12.30 pm – 1.00 pm – How To Choose The Right Contact Centre Outsourcer For Your Situation

Apply to see if you qualify