Contact Centre Upgrade ‘23 Forum
May 31 -June 1
Get Up-To-Date Guidance On
Digital Transformation – CX Tactics – Increased Operational Efficiency -Outsourcing Options & More
Key benefits and bonuses:
✓ Up-to-date presentations on key industry topics, eg generative AI
✓ Scheduled consultancy sessions with subject matter experts
✓ Special event offers from participating vendors
✓ Free daily prize draw
✓ Free subscription to leading monthly industry magazine – premium analysis on fast moving contact centre industry trends
Event Sponsors
Provisional CCU ’23 Presentation Program – May 31, repeated June 1
Gain from industry experts on trending Contact Centre topics
9.30 am – 10.00 am – Creating A Realistic CX Plan That Maximises Your RoE (Return on Effort)
10.00 am – 10.30 am – Contact Centre Upgrade Priorities – Key Considerations & Areas of Focus
10.30 am – 11.00 am – Taking Advantage of Generative AI for Contact Centres
Coffee Beak/Vendor Discussions
11.30- 12.00 pm – Plotting Your Current & Future Position On The Contact Centre Evolution Roadmap
12.00 pm -12.30 pm – Getting Your Contact Centre Digital Transformation Plan Right
12.30 pm – 1.00 pm – How To Choose The Right Contact Centre Outsourcer For Your Situation
