upcoming new event 2023

Contact Centre Guidance You Cannot Get On CHATGPT


New Ideas, Strategies & Best Practices


New Ideas, Strategies & Best Practices MECC AI ’23

An Expert-led Regionally-focused Forum Covering:-
• CC AI’s Potential & Reality
• Necessary Operational Changes
• The Best Place To Start Your Project
• A Complete CC AI Roadmap

Platinum  Sponsor

GOLD Sponsor


AI In The Contact Centre Is Only Going To Get More Pervasive

New AI-driven Contact Centre Applications Are Set To Impact Areas Such As:-
Virtual Agents/Chatbots
Natural Language Processing
Speech Analytics
Predictive Analytics
Interaction Routing
Sentiment Analysis
Knowledge Management
And More
This results In Highly Significant Business Benefits In :-
Delivering Enhanced Customer Experiences
Increasing Operational Efficiency
Reducing Costs
Creating Actionable Insights & Predictive Analytics

MECC AI ’23 Will Continue
The Renowned MECC Tradition Of Equipping Delegates With The Most Insightful And Relevant Regional Guidance

MECC AI ’23 Is An Expert-led Forum Covering Key
Strategies, Tactics & Techniques To Help You Take
Maximum Advantage Of The CC AI Revolution

The Event Forum Format

Brand new content you will not find with ChatGPT

Designed to kick-start your contact centre AI journey from a solid foundation

A Convenient-To-Attend 1/2-day session

Runs Alongside Gitex ‘23

Access To Subject Matter Experts

Event Speakers

Osama Saghir

Dominick Keenaghan

Brownell O'Connor

Oct 19, Dubai, 2023
An Up-to-date Guide To Making Optimum
AI for CC Choices

Outline Program – Key Topics

Understanding The Potential & Reality of AI for Contact Centres in the Middle East

Ensuring Your Competitive, Brand & Contact Centre AI Strategies Are Aligned

Regional Challenges When It Comes to Customer experience (CX)

Deciding How To Start Your Contact Centre AI Project – Key Elements And Foundations

Following a Proven Contact Centre/CX AI Roadmap To Maximise Project Success

PRICING: $495+vat/person

Haven't booked your seat yet?

Event Fee

Person Package
$ $495 +VAT / Person
  • Full Program

Previous Events

our Testimonials

what people's says About INSIGHTS

It's been my first time attending INSIGHTS training. It was an amazing experience. I gained a lot of knowledge of contact centre and different parameters of metrics

Aisha Avaya RTA

This was great even for a novice I have a better understanding in how to better the foundation of the call centre that I will be launching

Rochelle Gulf Hotle Group

It meets my expectation and even exceeded it in some areas such as CEM

Abdelhamid Abdul Latif Jameel

It was exceeding my expectations. Just thank you and special thanks to Mr. Dominick Keenaghan, the event director for his support and corporation and I really enjoying my attendance

Bassma Kahramaa

Content was consistent with my expectation as there was valuable information which will benefit my workplace as a result of the content

Manaf Viva Telecom

The contents meet my expectations. I really gained what I was expected of this conference.

Mohammad Roshan


Dubai, Oct 19

New Ideas, Strategies & Best Practices

For More Details Contact Dominick Keenaghan,

Places Are Limited


Get Directions to the Event Venue

Event Venue:



P.O. Box 115143 Sheikh Zayed Road, Dubai, U.A.E