INSIGHTS

Annual Middle East Call Centre Awards



AWARDS LIST

A. Best Captive Call Centre Operation

Categories

  • Call Centre Of The Year (Strategically Aligned)
  • Best Mega Call Centre (Operationally, >300 Seats)
  • Best Large Call Centre (Operationally, 71-300 Seats)
  • Best Medium Call Centre (Operationally, 31-70 Seats)
  • Best Small Call Centre (Operationally, <31 Seats)
  • Best New Call Centre
  • Best Government(Non-Commercial) Call Centre (subdivided)
  • Best industry Call Centre (subdivided)

B. Best HelpDesk

Categories

  • Helpdesk of the Year
  • Best Mega Helpdesk (Operationally, >300 Seats)
  • Best Large Helpdesk (Operationally, 71-300 Seats)
  • Best Medium Helpdesk (Operationally, 31-70 Seats)
  • Best Small Helpdesk (Operationally, <31 Seats)
  • Best New Helpdesk
  • Best Government Helpdesk

C. Best OSP

Categories

  • Call Centre OSP Of The Year (Ambassador)
  • Best Mega OSP (>600 Seats)
  • Best Large OSP 301-600 Seats)
  • Best Medium OSP (71-300 Seats)
  • Best Small OSP (<71 Seats)
  • Best New OSP
  • Best Reporting Systems And Processes
  • Longevity Award (Longest Customer Contract)

D. Best Individual

Categories

  • Call Centre Manager Of The Year (Mega, >300 Seats)
  • Call Centre Manager Of The Year (Large, 71-300 Seats)
  • Call Centre Manager Of The Year (Medium, 31-70 Seats)
  • Call Centre Manager Of The Year (Small, <31 Seats)
  • Helpdesk Manager Of The Year (Mega, >300 Seats)
  • Helpdesk Manager Of The Year (Large, 71-300 Seats)
  • Helpdesk Manager Of The Year (Medium, 31-70 Seats)
  • Helpdesk Manager Of The Year (Small, <31 Seats)
  • OSP Account Manager of the year

E. CX Awards
(Open to Everyone)

  • CX Company Of The Year
  • CX Manager Of The Year

F. Problem-Solver Awards

Problem-Solver Awards are judged DURING the annual Middle East Call Centre/CX Conference. Nominees are invited to submit a description of how they solved a particular call centre problem (plus a 15 minute presentation overview). The best ones will be invited to present at MECC/CX 18 and the delegates there on the day will decide who the winner is. The initial list of potential "regional problem" will be sent to applicants who submit their details

Click Here To Apply