Your Call Centre/Customer Experience Implementation Partner

Annual Middle East Call Centre Awards


A. Best Captive Call Centre Operation


  • Call Centre Of The Year (Strategically Aligned)
  • Best Large Call Centre (Operationally, >70 Seats)
  • Best Medium Call Centre (Operationally, 31-70 Seats)
  • Best Small Call Centre (Operationally, <31 Seats)
  • Best New Call Centre
  • Best Government(Non-Commercial) Call Centre (subdivided)
  • Best industry Call Centre (subdivided)

B. Best HelpDesk


  • Helpdesk of the Year
  • Best Large Helpdesk (Operationally, >70 Seats)
  • Best Medium Helpdesk (Operationally, 31-70 Seats)
  • Best Small Helpdesk (Operationally, <31 Seats)
  • Best New Helpdesk
  • Best Government Helpdesk

C. Best OSP


  • Call Centre OSP Of The Year (Ambassador)
  • Best Large OSP (>300 Seats)
  • Best Medium OSP (71-300 Seats)
  • Best Small OSP (<71 Seats)
  • Best New OSP
  • Best Reporting Systems And Processes
  • Longevity Award (Longest Customer Contract)

D. Best Individual


  • Call Centre Manager Of The Year (Large, >70 Seats)
  • Call Centre Manager Of The Year (Medium, 31-70 Seats)
  • Call Centre Manager Of The Year (Small, <31 Seats)
  • Helpdesk Manager Of The Year (Large, >70 Seats)
  • Helpdesk Manager Of The Year (Medium, 31-70 Seats)
  • Helpdesk Manager Of The Year (Small, <31 Seats)
  • OSP Account Manager of the year

E. Best Areas of Expertise
(Open to Helpdesk, OSP & Captive)


  • Best Recruitment Program
  • Best Career And Skill Paths
  • Best Employee Retention & Motivation Program
  • Best Rewards & Incentives Program
  • Best Facilities
  • Best QA Program


  • Best IVR Process
  • Best FCR Program
  • Best Escalation Management Process
  • Best Customer Care & Big Data Initiative


  • Best Technology Platform
  • Best Management Information
  • Best Internally Developed Application
  • Best CRM Analytics
  • Best Omni-channel Implementation
  • Best Speech Analytics Implementation


  • Best VOC Program - Large Company (>1000 Employees)
  • Best VOC Program - Medium Company (100-1000 Employees)
  • Best VOC Program - Small Company (<100 Employees)
  • Best Customer Retention Program


  • Best Lead Generation Program
  • Best Sales Program
  • Best Service To Sales Program
  • Best Customer Winback Program


  • Best Service Assurance Program
  • Best (audited) CSAT
  • Best Contact Centre Social Media Implementation

F. Special Awards


  • Best Call Centre Essay Submission
  • Best Call Centre Song (Music Video)
  • Best Call Centre Comedy (Video)
  • Best Call Centre Music Composition
  • Best Call Centre Photography Award
  • Best Call Centre Art Award

Click Here To Apply




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