INSIGHTS PCS Certification
Becoming personally certified is a great way to prove your expert knowledge, competency and value to an organisation but many certification routes are either subject matter-light or too onerous in terms of workload and time away from your job.
Introducing the INSIGHTS PCS scheme, the world's only modular certification process that allows you to choose the order in which to prove your competencies and the pace at which you achieve full certification.
The INSIGHTS PCS modules include:-
iQA - Integrated Quality Assurance
iCM - Customer Experience Management
iPlan - Performance, Change & Project Management
iTech - Contact Centre Technology
iSM - Social Media
iLBM - Leadership & Business Management
iPM - People Management
iPro - Contact Centre Processes
iOSP - Outsourcing
Competency in any individual subject module is achieved through classroom attendance and a follow up thesis. Classroom attendance consists of two sessions of 3 days and 2 days respectively. In between students are expected to practice the concepts learned in the first session and then gain even deeper insights in the second.
Certification is awarded as follows:-
4 Subjects - Silver PCS Certification
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7 Subjects - Gold PCS Certification
10 Subjects - Platinum PCS Certification