INSIGHTS

Problem-Solver &
Future Plan Initiative Awards

May 27 - Closing Date For Problem-Solver & Future Plan Initiative Awards Submission

Problem Solver Awards Problem-Solver Awards are judged DURING the annual Middle East Call Centre/CX Conference. Nominees are invited to submit a description of how they solved a particular call centre problem (plus a 15 minute presentation overview). The best ones will be invited to present at MECC/CX 21 and the delegates there on the day will decide who the winner is. The initial list of potential "regional problems" will be sent to applicants who submit their details

Furute Plans Initiative Awards This new INSIGHTS Middle East Call Centre Awards category seeks to highlight the ways forward-thinking organisations are gearing up to leverage their call centre's value proposition in the fast emerging "new normal" market place. This new thinking recognises that the role of the call centre has changed unequivocally, and whether the development drivers are the pandemic, new technology options, customer experience mandates or whatever, there is no going back and stepping up your game is the only option.

New Category for 2021 - Coping During The Pandemic

WFH Awards WFH Awards WFH Awards




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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 22.)