May 27 - Closing Date For Problem-Solver & Future Plan Initiative Awards Submission
Problem-Solver Awards are judged DURING the annual Middle East Call Centre/CX Conference. Nominees are invited to submit a description of how they solved a particular call centre problem (plus a 15 minute presentation overview). The best ones will be invited to present at MECC/CX 21 and the delegates there on the day will decide who the winner is. The initial list of potential "regional problems" will be sent to applicants who submit their details
This new INSIGHTS Middle East Call Centre Awards category seeks to highlight the ways forward-thinking organisations are gearing up to leverage their call centre's value proposition in the fast emerging "new normal" market place. This new thinking recognises that the role of the call centre has changed unequivocally, and whether the development drivers are the pandemic, new technology options, customer experience mandates or whatever, there is no going back and stepping up your game is the only option.
New Category for 2021 - Coping During The Pandemic